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Brock Taylor

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Excellent Service Purchasing a property can be a daunting process for a fist time buyer, but Richard made the whole process feel easy for us. He kept us well informed (more than our own solicitors) throughout the process and coordinated both parties. We highly recommend Brock Taylor.

Reply from agent

Thank you for this kind review - we're delighted that Richard added real value to the process - and that you are positively recommending our services. Let's hope that we can help you make the next step up the property ladder soon!

5.00 /5

Totally impressed by Brock Taylor & in particularly Suzanna Evershed. Suzanna was extremely friendly & professional from the moment we met her. She also successfully found a tenant for my property very quickly. Can thoroughly recommend Brock Taylor on the experience I have had so far. Well done Suzanna & thanks for looking after us so well.

Reply from agent

Thank you for your kind review. Its always great to hear when someone has been impressed by the service that they have received and so we really appreciate you taking the time to leave us such a lovely review. Thanks.

5.00 /5

Brock Taylor were the agents selling the house that we just bought. Buying a house I had no choice over who to buy from - you just go with whatever agent is selling the house you like the look of online rather than 'choosing to buy a house from agent x or y'. The viewing was pretty standard - young bloke shows you around the house, I imagine that is virtually the same across all firms. There is only so much value in being able to point out nice windows and floors. Where the great value came from was the way Brock Taylor ran the whole process once we made an offer. They have a specialist team headed by a qualified surveyor whose sole job is to manage to the chain and this is so valuable. Our chain had 4 links to it and whereas the agent selling my house just sat back, Richard at Brock Taylor was engaged every few days, up and down the chain, smoothing over issues, managing expectations and trying to keep things on track. Therefore if I was selling, I would look for this factor - a company that will manage the process smoothly as this is the difficult part of the process when you want professionals handling things, not some random sales team who feel their job is done once they receive an offer, then sit back and wait for their commission. If I was selling in the future I would 100% use these guys.

Reply from agent

Thank you for the lovely review, the team, and in particular Richard were justifiably proud to have received such a positive overview of the service they received.

5.00 /5

This was my first major issue with the property in nearly 3 years of renting and it was all sorted out with very little hassle. The Property Manager (Kerry) was professional throughout and tried everything to resolve my issue as quickly as possible. Kerry managed to keep me informed of progress and show compassion whilst keeping an impartial view as the agent. Thanks again Kerry!

Reply from agent

Thank you very much for this kind review - I will make sure that Kerry is congratulated on her professionalism and assistance. If we can offer any further help in the future then please do let us know. Once again thank you and good luck in everything you do! Regards - Peter Maskell, Director.

5.00 /5

Terrific professional service Brock Taylor continue to give me the highest professional service. Whether I am buying, selling, or having my buy-to-lets managed, I also receive a great service.

Reply from agent

Thank you very much for this excellent review - it's always great to hear when we've helped people to achieve their goals. We look forward to being able to continue to help service all your property needs in the future too - kind regards - Peter Maskell, Director.

5.00 /5

Outstanding Selling my property through Brock Taylor was the best choice for me. The service provided by Phil was outstanding. He was very professional, positive and kept me informed throughout the process. Brock Taylor staff are professional, friendly and definitely knowledgeable in the property business. I couldn't recommend them more. Thank you all for their help, and in particular Phil who has made this experience painless for us. All the best to u all.

Reply from agent

Thank you very much for your kind words - the team always strive to provide a first rate service - and so its always great to hear when this has been both achieved and recognised. If we can help on any other matter then please do not hesitate to ask. Thanks again from all the team - Peter Maskell, Director.

4.00 /5

We chose Brock Taylor to sell our property due to their community charity work and also their local reputation, and we weren't disappointed. Sarah and the team were great, kept us in the loop throughout our sale and replied promptly to e-mails and phonecalls. We would recommend them.

Reply from agent

Thank you, Elizabeth, for your kind words and 5-star review. We’re delighted you chose Brock Taylor not only for our local reputation but also for our community charity work — something that’s really important to us. It’s fantastic to hear that Sarah and the team kept you well informed throughout the process and provided prompt communication. We truly appreciate your recommendation and wish you every happiness for the future.

4.00 /5

Staff all friendly when we spoke on the phone, response to emails was hit and miss. Generally overall a good estate agents.

Reply from agent

Thank you, Lucy, for sharing your feedback. We’re really pleased to hear that you found our team friendly and that your overall experience with us was positive. We’re sorry if our email responses were not always as consistent as they should have been — we’ll certainly take this on board to improve. Your comments are much appreciated, and we’re glad we could assist you.

4.00 /5

Addressed several tenancy issues to a good standard towards the end of my contract. Thank you again for a smooth tenancy exit, Kate and Lucy

4.00 /5

We dealt with Brock Taylor for the purchase of our house. The experience up to making an offer was fairly standard for estate agents, they did try to up-sell us their financial advisor services. However, when it came to sale progression, they were particularly brilliant. In particular, Fionn was an absolute star chasing up everyone and making sure we were kept up to date!

Reply from agent

Thank you for taking the time to share your experience with us, Florence. We're glad to hear that our team at Brock Taylor provided excellent sale progression support. We apologize if you felt pressured regarding our financial advisor services. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us at 01403 272022.

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Address

2 East Street, Horsham, RH12 1HL, UK, RH12

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