Emily’s attitude was positive and enthusiastic right from the start. Great to have someone doing their best for you but also giving you your own space to process your thoughts. Highly recommend Emily and the Brock Taylor sales team!PositiveProfessionalism

Liam at Brock Taylor took on our property after it being taken off the market by Hamptons. He arranged the professional images quickly and no later than a day of being on the market the property had 3 viewings booked! 1 of which made an offer. We also bought the property we are moving to through Liam. We can't fault his professional & friendly attitude, we wouldn't hesitate you go straight back to him/them when we sell next!PositiveResponsiveness, Quality, Professionalism

From a Landlord prospective, Brock Taylor has provided an excellent service in renting out our property. Professional products and services, at a competitive price, clearly explained and a very quick response to all queries and resolving problems. What more can you ask for? I would happily recommend them as a Letting agent.PositiveResponsiveness, Professionalism, Value

Given the constraints placed on the whole process of buying and selling during the COVID crisis, Brock Taylor (Horsham) certainly delivered! They adapted their processes to ensure that sales progression was driven and delivered through a single point of contact. In our case, the contact was Emily Lee, who proved both dogged and tenacious in liaising with all the parties involved to get the sale completed. We were especially happy and reassured by the regular updates on progress we received and were made to feel like valued clients. Thanks, Emily.PositiveResponsiveness, Quality, Professionalism

(I cannot speak about value as I will be a tenant in property that has been purchased for me). However, I have been treated with much kindnes, respect and diligence by Emily Lee since the first viewing of the property 6 months ago. The sale proved to be an awkward one, hence the longevity of the process, but throughout it all Emily was patient and caring and kept me updated throughout. I really appreciated her thoughtfulness and reliability. As well as providing the usual service, Emily thought of every practical thing to assist me. For example, she prepared a video of the property so that I could keep it to hand when considering how to place furniture etc. Emily negotiated an original plan to extend the lease of the first property I viewed but sadly their were other reasons why the property was not chosen. If involved in the purchase of property again, I would seek out Brock Taylor first because of the friendly and helpful way I was served. Thank you Brock Taylor.PositiveResponsiveness, Quality, Professionalism

I have worked with Brock Taylor on buying my first home and now selling that first home. It has been a truly pleasant and extremely productive experience. Emily Lee in particular has been fantastic! I would recommend Brock Taylor to anyone and will be using them without hesitation in the future.PositiveResponsiveness, Quality, Professionalism, Value

We rented a property through Brock Taylor and throughout our tenancy we found them to always be professional, friendly, knowledgeable, courteous and efficient. The whole team are a real credit to their organisation. Our own personal super-star was Terri Brand. She went above and beyond what she needed to do to ensure that the end of our tenancy took a smooth path. Thank you to all of the Brock Taylor staff!PositiveResponsiveness, Professionalism

We recently moved into our first home having initially placed our offer on a property 13 months ago. Although our journey has been bumpy (not due to Brock Taylor, but as a result of other peoples' situations as a result of the pandemic), Brock Taylor have guided us through the process and made it as smooth as they could. Leanne has been our main contact throughout this process, she has been excellent. She's regularly kept us updated with any progress, and has helped us with getting all the solicitors to talk to one another and us. Josh has stepped in when Leanne has been on leave, so even if she wasn't in the office we knew we'd be notified of any progress the chain made.PositiveResponsiveness, Professionalism

We had an excellent experience with Brock Taylor whilst buying our first home together. From the moment we put in our offer, the staff at Brock Taylor were extremely helpful with letting us know updates and keeping us in the loop, which was exactly what we needed. Throughout the conveyancing process, Emily Lee took ownership of progressing the sale and was extremely efficient, replying to emails immediately and providing excellent reassurance and updates. She chased solicitors when there wasn’t much movement or when I wasn’t getting a response to my queries and managed to get things over the line in time for our completion deadline. Without her, I don’t think we would have done! We felt that the work Emily put in to progress the sale was professional, friendly and was the one thing that made us feel relaxed during a very stressful time! Thank you so much for your help, understanding and kindness in getting us our first home together! Sometimes all it takes is just a friendly email back when you feel like no one is listening. Emily definitely listened! Thank you!PositiveResponsiveness, Quality, Professionalism

We are in the process of looking to buy a house and from our first phone call to Brock Taylor to date we have been really impressed with their service and approach. The majority of our interactions and viewings have been with Emily, who is a joy! She's professional, but at the same time warm and genuine and is extremely helpful, always following up promptly with any enquiries we've put forward. She goes above and beyond and we actually request her for all of our viewings now and only wish that there were more agents like her. We'd also like to give Laura who is a weekend assistant a thumbs up, we've spoken to her a few times now and she has always been extremely friendly and efficient.PositiveResponsiveness, Professionalism