Thank you for your review, obviously we are always disappointed to receive a negative review of our service, especially when it is not a true reflection. For clarity, at no point would we ever be involved in a revenge eviction, however there are times when a landlord may want to regain possession of their property, that can be difficult for a tenant. When this situation happens our lettings team will always act with empathy in order to resolve any issues and try to help them find a new home. We always work with our landlord's to resolve any maintenance issues that might occur during a tenancy, both quickly and efficiently, although some will need further investigation. Although there is no information about who left the review I am confident that any maintenance issues are always dealt with promptly and so this review, if genuine, would not be experienced by a tenant that has rented through Brock Taylor, as our many 5 Star reviews will show. We have also been awarded the title of "Best letting agent in Horsham", by the British Property Awards, after being mystery shopped on multiple occassions too.