Thank you for your review - I am sorry to hear that you felt disappointed with the service you received from the office - which is unusual. However, We are obviously keen to try to answer any outstanding questions and make sure that we have fully answered your enquiry. Therefore, we will try to locate your details and reach out to you - or please feel free to call the office on 01403 272022 or email the team - sales@brocktaylor.co.uk. Kind regards - Peter & the team at Brock Taylor.