Dear Claire, Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry to hear that the sale of your flat fell through, but we're so pleased that Thomas and the team were able to step in quickly to help. It means a lot to know that our support made a difference during such a stressful time. We'll make sure your lovely feedback is shared with Simon, Kate, Lucy and everyone involved. If there's anything more we can do, please don’t hesitate to reach out. Warm regards, The Brock Taylor Team