Thank you for your review David, although its disappointing to receive a negative opinion of our service, especially as it appears that you did not rent a property through us. For clarification we have a standard charge for referencing, registering a deposit, organising services and setting up a new tenancy agreement, that does cost around £200 when VAT is applied, although it is one of the lowest rates in Horsham. Tenants fees as a whole are likely to be withdrawn this year, although where this happened in Scotland it has subsequently lead to an increase in the average rental value, so isn't really the solution to a larger scale issue on housing. As to your comments about estate agents being obsolete in the future this is unlikely, as more than 90% of sales are still managed and arranged by "traditional" high street agents, who are also on line too! Naturally we would be delighted to help you in any aspect of a move in the future and would relish the opportunity to go through our costs with you and look to overcome any concerns with you.