Hello An, sorry we thought we had already responded to your review - but are DEFINITELY NOT horrible estate agents - you also failed to highlight that after your offer was accepted you DID NOT RESPOND TO CALLS AND EMAILS FOR 24 HOURS or pay our deposit - but then REDUCED YOUR OFFER. As there were 10 viewings and 7 offers we went back to the other applicants that had viewed and received a higher offer. We do understand it is challenging to rent in the current climate & rents have increased - but we had to chase you as our landlord needed to know what was happening & we didn't want to lose the other potential tenants too. You were not/are not blacklisted too. The other property had a tenant lined up - who advised us they were moving jobs so needed to withdraw - but then changed their mind as could still commute. Therefore, we called all the applicants booked in to cancel the viewings as it was no longer available. We do object to being called liars, mean & revengeful & providing and inaccurate picture of what happened - and will highlight this to Google - but obviously do still want to help anyone looking to move - so please call the office & we will talk through our response and try to help you in any future potential let too.