Emily (Lee) was really friendly and professional when showing my boyfriend and I round some flats we were interested in. As first time buyers she gave us all the information we needed and made us feel so relaxed in what is supposed to be a very stressful time! She always replied to emails promptly, answered the phone or actually called us back when she said she would. She also asked about other viewings we had with other agents and actually seemed interested in us rather than just trying to sell us something. We both worked 9-5 Monday to Friday and she was more than happy to show us round the flat one evening which really suited us. Even after one property we liked was sold she found us similar properties and actually listened to our wants and budget rather than just sending us a standard list of property’s. Emily’s such a lovely and friendly member of the team at Brock Taylor and helped to make our buying process smooth and a lot easier than we thought! Thanks again Emily for all your hard work and help :)