This review is for Courtney Williams to say a big thank you in selling my house. The market has been fickle and challenging during Covid-19. Courtney has shown determination on getting me the right buyers for my house and the price I need to afford my new home, always putting me first and not just getting a sale. Her professionalism, kind nature but great negotiating skills have stood out and she has gone over and above my expectations. I put my trust in her and I know she genuinely cares about her clients and always doing the right thing. A great ambassador for Richard James, providing a high level of service and professionalism, taking the stress off of me. Thank you Courtney!PositiveResponsiveness, Quality, Professionalism, Value

This was our first experience to find a new tenant for a property with Marriotts/Richard James. Lisa Richards , the Assistant Manager, Tenancy Management dealt with all matters including our occasionally superfluous questions with great speed, efficiency and know-how. A new tenant was found within a few weeks and we are very satisfied with the service. thanks Lisa

We've been with Richard James now for over 10 years. We now live in Australia and still have our property leased over in England by Richard James.It could be really difficult trying to make this work living on the other side of the world but Amanda Sweeney, and her tenancy team, make it an easy and seamless process. Constant communication and understanding of our unique situation as landlord, Amanda and her team are a pleasure to deal with. Thank you for the work that you put in, it's so appreciated!PositiveResponsiveness, Professionalism

I have had a property managed by Richard James for many years and always found them to be helpful in all circumstances. I have just had a tenant vacate and Jo Taylor has been assisting with the inventory and documentation and concluding any minor adjustments, cleaning or repair that has been needed before a new tenant takes occupation. This has all taken place really swiftly and productively and so thank you for the excellent service provided.PositiveProfessionalism

Thanks Richard James team, encountered the change of the landlord and a serious of bad things, which made me have to find a new rent to move in within one week. So I found Richard James directly since I think they are the only one to make it possible. and they made it and helps me getting through the rush moving. Everything perfect, especially thanks Gemma Cowley, quick response and thoughtful. I am very lucky to have such a fantastic Tenancy Manager. Richard James will be the first name in my mind in my future rent or procurement agent to look for.

We have been tenants for a month now and so far, so good. Thanks to Charlotte Edwards, Tenancy Manager, the handover was straightforward and there was sufficient information in the tenancy pack to for us to get up and running. I had to hunt around online to get full details of the heating controls and refuse collection that was pretty easy. A couple of problems we had with a kitchen appliance and plumbing have been dealt with quickly and efficiently using the online tool for problem reporting. Overall, a good experience thus far.PositiveResponsiveness, Professionalism

Over the past few months we have been in the process of finding a new home, this ment having to contact the rental team at Richard James often. Whitney, Mandy and Gee have all been ever so helpful, they were always on hand to help with any concerns or issues I had, they were very quick to reassured me. I would recommend these ladies if you are thinking of renting.

My partner and I cannot fault the customer service and support we have received from Richard James whilst we have been tenants and have found them extremely helpful even throughout lockdown. Heidi Maller has been exceptional when we had some issues with our bathroom and the quality and speed of service we received was exceptional. Couldn’t be happier with our experiences.PositiveResponsiveness, Quality, Professionalism

The entire team at Richard James have managed to achieve the impossible- our recent move was actually SMOOTH AND PLEASANT :) Huge hats off to Gemma Cowley, who was always at our disposal and is extremely professional and kind! You have been so helpful and we really appreciate how the renting situation was handled during Covid. I would recommend Richard James’ services to everyone, and I think all the epic ladies at the North Swindon office should get a big raise :)

Georgina Mepham from Richard James was incredibly helpful while we were searching our house to rent. She is very professional at her job, she showed great understanding of customer's needs and was always happy and keen to answer all our questions and supported in clarifying even smallest doubt. I am really glad we could work with Georgina and Richard James as part of our house move.