All I can say is that my experience with the agency was and still is great. Everyone is always helpful and very nice. I came across people who are eager to resolve my problems and show nothing but respect and selflessness. In my latest experience I had pleasure to meet Sharnni and Sophie and both ladies were absolutely professional and very warm.

As a Landlord in shock at the state of a property recently vacated, I needed help with a TDS (Tenancy Deposit Scheme) Landlord claim which in the end was 100% successful thanks to the guidance of Amanda Sweeney (Manager of the Tenancy Management Team). Her prompt, concise, clear advice and communication made it so much easier. She was professional but with the right amount of empathy to calm my anxiety. As a new Landlord experiencing this situation for the first time, her help was invaluable.PositiveResponsiveness, Quality, Professionalism, Value

Excellent customer service during our tenancy, executed to the highest standards by Michelle Brown who we believe went above and beyond when it came to customer excellence. This lady worked with us at the property during our 18 months tenancy and sorted all paperwork when we left. Well done Michelle!! Pleasure working with you.

As a Landlord I have found Richard James a very good letting agent, and fair in that they will get involved as much as you want them to depending on if you maintain a property yourself or not. During the lock down they have kept my properties let and re-let as much as nomal times, with Lisa Richards and the team keeping me informed at every step.PositiveResponsiveness, Professionalism

The Richard James team were extremely professional and helpful. Mandy, Sharnni, Jess, Joe and Tiegan provided excellent service and communication through the whole move. With the renting process being more challenging during the pandemic and with the agency having to relay more on online resources, it still felt as if the team and Mandy were there throughout. Many thanks to all!

Over the years I have dealt with many estate agencies, with vastly different levels of customer service. Can honestly say Richard James have exemplary levels of customer service. The transaction was handled by Delrae Yon, who was professional, helpful, and courteous throughout. An asset to the business. Highly recommended.PositiveResponsiveness, Professionalism

I let my house with Richards James and last year has been a difficult one for all of us. For landlords as well as tenants! I always find the staff to be helpful and constructive in resolving issues. Particularly Amanda Sweeney, Taylor Trueman and Dorinda Dobson, who have all been going the extra mile to help me out recently.PositiveResponsiveness, Professionalism

As an extremely happy client, I would like to recommend Richard James estate to everyone looking to either rent or buy a property. Ms. Gemma Cowley was extremely professional, always ready to assist and even after moving into the property continued to ensure we were comfortable.

We had been looking for a new property for quite a long time and, despite the difficult current situation, we are very thankful for the way Georgia Mepham helped us to find and secure our new home. She has been very helpful and professional, and was able to ensure we could get through the initial process quickly and easily, despite the current restrictions! I would definitely recommend this service, great customer care and availability!PositiveResponsiveness, Professionalism

Charlotte Edwards (Tenancy Manager) was very helpful when I had a query regarding the rental property. The query was sorted promptly and this was very reassuring. I highly recommend Richard James for their professionalism, customer care and responsiveness.PositiveResponsiveness