Initial meeting was friendly and seemed professional. I went with Richard James on this basis. Also swayed by the fact they had sold similar properties in the area. However, the initial valuation was vastly over estimated, and after some wrangling, price of my property was lowered, and another agent from a different office concurred. Still no sale, so price was dropped further. Sale agreed finally, and Avril was lovely. Couldn't be more helpful. But I lost a lot of money on the say so of the negotiator. Avril is to be commended, helpful, professional and personable.