Less than 1 🌟 Arranged a viewing with Lloyd for Saturday at 11:30 am. Arrived only to be left waiting, tried calling the office and no answer. Luckily the previous tenant showed up with their removal people. She called her contact as she was not made aware of any viewing taking place. They advised nothing was booked in on their system and asked that we call the office. The office that doesn't answer the phone of course. We decided that if a company is this poorly managed and unprofessional then they aren't worth getting involved with. Try your luck if you dare, but be prepared to be very disappointed.NegativeResponsiveness, Quality, Professionalism

RACIST and affected my CREDIT REPORTac. Made me consent to a credit check on the basis that the landlord would proceed with my offer. Then made me wait 3 days as they apparently "couldn't get hold of the landlord" Even though they continued to hold viewings for the property over the weekend. Then stated a number of outrageous stipulations (which was never outlined before) in order to try and put me off from proceeding with me offer. RACIST company. I felt nothing but discrimination from the way i have been treated. I will forward all of my correspondence onto the financial Ombudsman to review.NegativeResponsiveness, Quality, Professionalism, Value

Take ages to reply, ended up dealing with 4 agents for 1 house. Then showed interest in the property as the first applicant interested, was told they were closed for a week so not to worry about other people putting offers and viewing the property... and came back to them having seen another 8 people greatly decreasing my chance of being accepted.. complete waste of time and energy and the process is a load of waffle.. genuinely wouldn't want anyone else wasting their time so bare this in mind. From viewing other reviews, seems to be a pattern with the "selection process"NegativeResponsiveness, Professionalism

Don't waste your time. Very rude especially in the lettings department. I will go to other estate agents. I even logged a complaint and was ignored.NegativeResponsiveness, Quality, Professionalism, Value

Laughable. Try one of the other estate agents on this street.NegativeResponsiveness, Quality, Professionalism, Value