JNP lettings management are only interested in bookings .. They never pick up the phone, don't even think about leaving a message on their answer machine . Provided nothing ever goes wrong .ie leakings , failed electrics , heating packs up , rats infestation .. then you'll be happy happy

Do not use the conveyancing team that they recommend! I cannot emphasise this enough. Absolute shambles of a company which is the opposite to the service we've received from the branch but I had to leave the low scores to state that the company will not get back to you ever,nor will you ever be given a proper moving date to work towards and nor will they look into any legal bits for you. We were given the impression that our sellers we're using the same company wrongly as we wanted a quick sale and purchase but it's been far from it considering we started paperwork back in October. The company also got hacked so your information may not be that secure as if they're delivering a bad service god knows what kind of measures they've put in place. Most of the correspondence comes through the branch which is not what you're paying for and it just adds delays. Everything is done via an online portal which is most complicated as you are left to read through email chains between the solicitors and left to make head or tail of it yourself. We also got quoted 25k stamp duty instead of 12 so good job I challenged it and used our broker to back us up. Use a local and trusted company.

They are not really good at communication. Some of the staff are quite rude on the phone.

JNP High Wycombe failed at every stage: unsafe property, essential utilities missing, zero communication, and total disregard for tenant safety. Absolutely appalled by JNP High Wycombe’s conduct. Their previous response to the review was bland, evasive, and gave the false impression that they are “actively engaging.” The reality could not be more different. My friend, a mother with two young daughters, was handed keys to a property that should never have passed even the most basic legal safety checks. JNP have still not resolved this situation — and it has now been over a week since they agreed to refund her rent and deposit. They are now evasively refusing to confirm in writing the date the refund will be issued or the amount of compensation being offered. Instead, they are demanding that she return the keys first — despite refusing to put anything in writing. This is highly unprofessional, unethical, and a violation of best-practice tenancy standards. To make matters worse, a staff member named Suzy sent an internal email about my friend stating “she will not get her way” — and then attempted to recall the email once she realised the mistake. This alone shows JNP’s attitude: contemptuous, dismissive, and entirely unconcerned with the distress they have caused. Let’s be very clear about the legal failures here: 1. Landlord and Tenant Act 1985 A rented property must have working water, electricity, and heating at the start of a tenancy. JNP handed over keys to a property with no water, no heating, and no electricity. 2. Homes (Fitness for Human Habitation) Act 2018 Properties must be safe and free from hazards. Instead, my friend received a house with: • no utilities • unsafe / heavy doors she could barely open • rubbish left on site • blocked access • uncut grass • and a completely non-functional PAYG electricity meter JNP never informed her about. 3. Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 Landlords must ensure the electrical supply is safe and usable. JNP provided a home that lost all power during unpacking, and they left a PAYG meter with £5 emergency credit, meaning the electricity cut out entirely over the weekend. They did not give instructions, warnings, or support. This is unacceptable negligence. And now the most shocking part: JNP expect her to pack her belongings in freezing temperatures inside aproperty with no heating and no electricity, while they continue to ignore emails and refuse to document refund dates and compensation details. This is not just incompetence — it’s disregard for human welfare. Their ongoing radio silence, refusal to provide written confirmation, and internal comments mocking the tenant show an organisation that does not care about safety, legality, or basic human decency. This experience has caused genuine trauma and disruption to a mother and her two children — all of which could have been avoided if JNP followed the law and acted professionally. I will be continuing to share this situation and will not hesitate to raise wider awareness, including on social platforms, so other families do not suffer this level of neglect. More reviews and public documentation will follow.

Very bad management

No idea what they are like as estate agents but their emails are driving me insane. Constant emails with no way of opting out. Have emailed multiple times to be removed with no success or response.

Worst letting agent I have ever had the pleasure of dealing with. Avoid.