Absolutely terrible service the minute I’ve moved in, no heating for 4 days a month into move in I’ve had water for 4 days maximum and it’s apparently for me to chase up there was meant to be a freezer ? Dominic still no update but would update before your “ great “ review went through. Reviews can change and this is the end of holding it in.

JNP High Wycombe failed at every stage: unsafe property, essential utilities missing, zero communication, and total disregard for tenant safety. Absolutely appalled by JNP High Wycombe’s conduct. Their previous response to the review was bland, evasive, and gave the false impression that they are “actively engaging.” The reality could not be more different. My friend, a mother with two young daughters, was handed keys to a property that should never have passed even the most basic legal safety checks. JNP have still not resolved this situation — and it has now been over a week since they agreed to refund her rent and deposit. They are now evasively refusing to confirm in writing the date the refund will be issued or the amount of compensation being offered. Instead, they are demanding that she return the keys first — despite refusing to put anything in writing. This is highly unprofessional, unethical, and a violation of best-practice tenancy standards. To make matters worse, a staff member named Suzy sent an internal email about my friend stating “she will not get her way” — and then attempted to recall the email once she realised the mistake. This alone shows JNP’s attitude: contemptuous, dismissive, and entirely unconcerned with the distress they have caused. Let’s be very clear about the legal failures here: 1. Landlord and Tenant Act 1985 A rented property must have working water, electricity, and heating at the start of a tenancy. JNP handed over keys to a property with no water, no heating, and no electricity. 2. Homes (Fitness for Human Habitation) Act 2018 Properties must be safe and free from hazards. Instead, my friend received a house with: • no utilities • unsafe / heavy doors she could barely open • rubbish left on site • blocked access • uncut grass • and a completely non-functional PAYG electricity meter JNP never informed her about. 3. Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 Landlords must ensure the electrical supply is safe and usable. JNP provided a home that lost all power during unpacking, and they left a PAYG meter with £5 emergency credit, meaning the electricity cut out entirely over the weekend. They did not give instructions, warnings, or support. This is unacceptable negligence. And now the most shocking part: JNP expect her to pack her belongings in freezing temperatures inside aproperty with no heating and no electricity, while they continue to ignore emails and refuse to document refund dates and compensation details. This is not just incompetence — it’s disregard for human welfare. Their ongoing radio silence, refusal to provide written confirmation, and internal comments mocking the tenant show an organisation that does not care about safety, legality, or basic human decency. This experience has caused genuine trauma and disruption to a mother and her two children — all of which could have been avoided if JNP followed the law and acted professionally. I will be continuing to share this situation and will not hesitate to raise wider awareness, including on social platforms, so other families do not suffer this level of neglect. More reviews and public documentation will follow.

Very bad management

No idea what they are like as estate agents but their emails are driving me insane. Constant emails with no way of opting out. Have emailed multiple times to be removed with no success or response.

Worst letting agent I have ever had the pleasure of dealing with. Avoid.

The worst letting agency I have come across. Very unhelpful. Stressful and frustrating. Never respond to calls, emails. Will never use or recommend. Don't deserve any stars.

Liars throughout twice they have put up an advert and within 72 hours they have cancelled the viewing saying property is sold. Something is changing hands under the table and I smell corruption. Plus they don’t answer calls or emails either so waste of time. Be ware before handing over your property or dealing with them

This estate agent is terrible. They’re the worst company I’ve ever had to deal with in my life and I’ve dealt with some bad ones. If you want stress in your life, give them a call. They found us two buyers and neither of them had any real due diligence done on them. We were told that the second buyer had the majority of the money in cash and only needed a small mortgage. This turned out to be a blatant lie. They allowed us to be messed around for 19 months in total. We found this estate agent to be very untrustworthy and they will just tell you anything to keep you onboard. We only seemed to have any progress when we said we would move the property to another estate agent. We would believe that progress had been made and stay with them, mainly because we didn’t want to start the whole process again, each time we agreed to stay with them, the lies would start again. The original person we dealt with at the valuation showed no interest in helping us and just said we would have to give two weeks notice to leave them. That’s the level of customer support you’ll receive from this company. Eventually we decided to move the property to another estate agent in High Wycombe and they found us a buyer within a week and proper due diligence was done on the buyer. The sale completed in 4 weeks. JNP haven’t apologised for the way they treated us and I can’t stress enough how bad they really are.

Very unprofessional service, I rented a place via JNP, the whole rental process was alright, however, when I moved in the house, the TV antenna seems have issues as my TV can't get any singal at all. I had raised the issues to the property management team nearly 2 weeks, still not get fixed and I have been calling and email to get the update, still no reply at all.