Hi Daniel, Thank you for your feedback. We are sorry to hear that you felt your experience did not meet expectations. We take pride in delivering a high level of customer service, and the staff member mentioned has been with us for many years with an excellent record for professionalism and care. We always want to ensure our standards are consistently upheld and we hope to have the opportunity to speak with you directly. If you’d like to contact us to discuss further in order to understand what happened to make you feel this way please contact the office and ask for Fran on 01706369361.