Thank you for your feedback. We’re sorry to read this, as it doesn’t reflect the standards we hold ourselves to. For clarity, we cannot and do not deduct money from any deposit without proper justification and supporting evidence. All deposits are protected in line with legal requirements, and any proposed deductions must be evidenced and agreed or resolved through the relevant deposit scheme. This is a regulated process, not something we can act on arbitrarily. We take allegations like this seriously. If you have had a specific experience with us, we would welcome the opportunity to review this properly and address any concerns. Please contact us directly so we can investigate and provide a full response.