I was moving from another city into Hereford and really needed a lot of help. The folks at Belvoir, they were incredibly helpful. I ended up going with a property they hadn't listed and it's been a good while overdue for me to write the review. But, the customer service their team offered was so exceptional, I feel that motivated to write them an exemplary review and would love to work with them again in the future. A great help to the rental market :)

I had the pleasure of training Steve. From my time with him, I can understand how he is continously striving to improve his business and help Landlords maximise their investment. Would highly recommend.

Chris and the gang were really helpful and made it super easy for us to get some lovely tenants. 4 stars because there was an occasion where a member of staff was given info to tell us but he had forgotten it, and the lady showing people could have been a bit more enthusiastic. However nobody is perfect and I will defintely use them again and recomend them too. *A great job for a great price* Thanks Belvior :)

Real disappointment. whilst in the tenancy we highlighted issues and these weren't always fed back to the landlord, house was left in a really good order when we moved out and now 1 month on still no deposit back, they are a disgrace.NegativeResponsiveness, Professionalism

On wednesday I rang up regarding a property to let, got emailed the required forms and sent back shortly after. After being told this property was still available, the house was taken off rightmove. Why not just say, sorry no on the phone, save my time and effort!

I rarely ever write a review, but felt it was important for those searching with this letting agency to know the experiences I've had, which seem similar to others who have commented here. I'd emailed regarding a property, got a swift reply which was lovely, after sending a reply email, I heard nothing back. I rang up 4/5 days later, being assured I'd be contacted. Was I? No. So I emailed again, to receive no reply. This didn't look great, but presumed it would be an issue with that 1 property. I then emailed regarding 4 or 5 properties, heard back for only 1 of these, things looked promising though and I was given a viewing. Victory! 3 weeks later, my viewing was 1 day away and I receive an email from Belvoir and I quote "Good Morning, unfortunately we are going to have to cancel your viewing tomorrow. Please contact the office if you would like to view another property. Kind Regards. Belvoir" It was not good at all.NegativeResponsiveness, Professionalism

Absolute waste of space. Had to chase 4 times to even get a viewing. Then they don't tell the vendor you are going!!! Avoid at all costs.

Didn't turn up to viewings, wouldn't return my phonecalls, despite having traveled up from Kent to view properties with them.

Belvoir simply stopped returning my calls after I left the place I was letting from them. After almost two months I've had to open a dispute with the tenancy deposit scheme in order to try to recover my deposit. They never even asked me for an amount of money, so this felt quite ridiculous, but in the end trying to get them to engage with me was just too stressful. Be wary of trusting them with your business, because they clearly don't have any respect for their tenants' time or money.