Been left with no hot water for 3 nights now, rang on the weekend to report it as an emergency and was told they don’t work weekends, it’s now monday night and still nothing been done, currently waiting for the plumber to give a time when he can come! disgraceful especially with 3 children in the household!

It's a shame I can't put 0 as this has been one of the worst experiences of dealing with such an estate agent in all my life!!! We applied for an application to proceed with a rental property and after the landlord agreeing to proceed and taking our holding deposit, we wanted to push our move in date by 3 days due to a family bereavement. Since then, the whole process and service experienced has been diabolical.... they put the property back on the market following this request rather than work with us to come to an amicable solution for everyone to proceed if they were unable to accomerdate the requested date. We raised our concerns and continued to express our intent to the Directors of the business however after raising this to obtain help support and recitify the issues in the matter to proceed, we have been notified this evening that they now believe our application is unfaverable and have secured another tenant, even though we should still remain a prioiry given the holding deposit that remains in place. This is not only unfair treatment but very UNREASONABLE!!!! They also imposed unrealistic timescales of payment when they want to, inconsistencies in their approach which clearly is a lack of a stardardised approach to customer service and not to mention the lack of transparency of obtaining draft tenancy agreements to give tenants time to review their terms ahead of the tenancy commencing. This firm clearly prefers to operate in a non compliant way with the Consumer Rights Act and the Tenancy Fees Act, and does not care if you have put a holding deposit down, not to mention showing a lack of empathy and flexibility to anybody situation if you need to agree an alternative move in date. This now potentially leave us is a very difficult situation given we were meant to be moving in 7 days, the costs paid to secure removal companies and that we are now unable to stay where we are, leaves us homeless with 4 children in toe. I will be raising this to the regulatory bodies as this is not the standards I'm sure that they expect to treat tenants.

Extremely poor landlords stay clear !

We booked Northwood to come and value my late mother's house in Hereford. We had travelled over 2 hours from home to get valuations from a few estate agents. Was booked for 11.30am, by 11.50 nobody had turned up so rang office - turns out … More

We booked Northwood to come and value my late mother's house in Hereford. We had travelled over 2 hours from home to get valuations from a few estate agents. Was booked for 11.30am, by 11.50 nobody had turned up so rang office - turns out the employee coming had run out of petrol at a previous house so wouldn't be able to get there. Was promised a call back by 1pm to see if it could be rearranged but nobody has bothered to call back. Seems like they were running late and didn't want to work past the 12pm closing time so tried to find a way out of coming.

Appreciate that they may be working from home at the mo but can't seem to get a response from email or phone.

Let downs