It's a shame I can't put 0 as this has been one of the worst experiences of dealing with such an estate agent in all my life!!! We applied for an application to proceed with a rental property and after the landlord agreeing to proceed and taking our holding deposit, we wanted to push our move in date by 3 days due to a family bereavement. Since then, the whole process and service experienced has been diabolical.... they put the property back on the market following this request rather than work with us to come to an amicable solution for everyone to proceed if they were unable to accomerdate the requested date. We raised our concerns and continued to express our intent to the Directors of the business however after raising this to obtain help support and recitify the issues in the matter to proceed, we have been notified this evening that they now believe our application is unfaverable and have secured another tenant, even though we should still remain a prioiry given the holding deposit that remains in place. This is not only unfair treatment but very UNREASONABLE!!!! They also imposed unrealistic timescales of payment when they want to, inconsistencies in their approach which clearly is a lack of a stardardised approach to customer service and not to mention the lack of transparency of obtaining draft tenancy agreements to give tenants time to review their terms ahead of the tenancy commencing. This firm clearly prefers to operate in a non compliant way with the Consumer Rights Act and the Tenancy Fees Act, and does not care if you have put a holding deposit down, not to mention showing a lack of empathy and flexibility to anybody situation if you need to agree an alternative move in date. This now potentially leave us is a very difficult situation given we were meant to be moving in 7 days, the costs paid to secure removal companies and that we are now unable to stay where we are, leaves us homeless with 4 children in toe. I will be raising this to the regulatory bodies as this is not the standards I'm sure that they expect to treat tenants.