Most of us have had negative experiences of estate agents - all very keen to get you signed up but then go off the boil and you can never get hold of the person you want to speak to. Sound familiar? Well (roll of drums!) here is Michael Anthony in Hemel Hempstead who are a breath of fresh air in the estate agency market. My wife’s father died and we needed to sell his house in Hemel Hempstead. We interviewed a number of agents but Michael Anthony was, in our opinion, the best of the bunch and meeting Stephen Swindlehurst convinced us to sign them up. The proof of the pudding, of course, is in the eating and they have been nothing short of exceptional. My wife and I have had considerable experience of estate agents (bought 10 and sold 11 houses) but Michael Anthony in Hemel have been the best by far. They would always advise us when a viewing was booked and feedback was given promptly after each viewing, which we have never experienced before! Stephen, the whole of the sales team and especially Ian (with whom we’ve mainly dealt) have been great despite there being complications, including our first buyer dropping out. However, they soon found another buyer and Ian always responded quickly to phone calls and emails. He was never uncontactable and even on completion day he was there chasing all parties. An excellent team and we thoroughly recommend them.

Would highly recommend Michael Anthony. We've dealt with a number of estate agents locally through the buying process and they're second to none. Good communication, proactive updates and honest, professional support. We had a very challenging sale and they were fantastic throughout. We'd use them again on any future sale.

We had a very trying sale/purchase that was far from smooth from the outset. Steve gave a very honest and reflective valuation that shows his clear knowledge of the housing market, Steve was also on hand at any time to answer multiple daily chasing calls and emails. Throughout the process, Lauren was also on hand to help assure us of the process, she was very honest and down to earth and made us feel like we weren’t just another output from sausage machine. We would highly recommend using them for any future sale or purchase.

This has been such a dream and seamless process for us! Our agent Ian has been truly amazing in his service, always extremely helpful and prompt in answering our many questions and many viewing requests! Thank you for helping us find our forever home!

Thanks to Michael Anthony who helped so much in the sale of our house. When you experience the vast differences in customer service with different Estate Agents, you will really appreciate their level of service they offer. They are truly one of the best I have ever dealt with.

The all team at Michael Anthony especially Lauren were excellent when l bought my flat, they were so helpful, patient, professional, nothing was too much trouble! My only disappointment was we didn't sell my mum's home with them as well, unfortunately we used Stirling who were completely opposite. I would highly recommend Michael Anthony.

I had an excellent experience with Michael Anthony. Lauren, in particular, was outstanding. Her responsiveness and friendless made the entire process smooth and stress-free. I highly recommend Michael Anthony; all the team were fantastic!

Wonderful service in helping me purchase my first home!

Kept us up to date with progress on the property. We were selling my late Father’s house and they were very respectful and helpful

I asked 3 agents to value my property. One male agent inflated the price to make me think they could get more but when I checked his agents sales on rightmove they had a lot of price reductions so they were over pricing to get business. He also kept touching my arm when I was showing him round so I definitely was not using him. Another agent was excellent but her male colleague rang me after the valuation to check she had done a good job which I felt was demeaning for her and I didn't want to work with them. Stephen Swindlehurst from Michael Anthony was honest on the pricing, experienced and knowledgeable about the market and they were also very reasonably priced. All communication was excellent, I got feedback after every viewing and we quickly got the property sold. The entire team were great and I wouldn't hesitate to use them again. Highly recommend.