Communication sucks, don’t email back on a sale, if you’re selling don’t hear for months, recommend a solicitor that isn’t fully qualified that also doesn’t respond to phone and email. If you want to look at a property they don’t contact you back via email or phone even after calling, had to check with owners for a property to view that was empty and still didn’t call back or email.

This estate agent when located in Hamble, knew I was being conned, and did nothing to tell me.

Very disappointed with the service from this agency. I booked a viewing for a rental property for Thursday, but later discovered the property had already been let over the weekend. No one from the agency contacted me to inform me. When I called them myself, they didn’t even seem to know the property had already been given to someone else. This shows a clear lack of communication within the team. It’s frustrating to have viewings booked for properties that are no longer available and then have to chase the agency for information. This wasted my time and could have easily been avoided with proper communication.

I would be very careful before entrusting this branch in particular with selling your property.. Agents are clueless of what they're selling and how to present a property.. We had 8 months of our lives wasted , and we are now left with a £4000 solicitor bill all because a buyer this agency endorsed almost to the point you'd of thought the buyer hired them, not the other way around.. 2 months in after the offer was accepted for my property I have raised my concern the buyer seems like a time waster as they were extremely sluggish and with issues of obtaining a mortgage, I was completely dismissed by one of the staff telling me it's normal.. Only for the buyer to pull out without a proper reason, after a failed exchange (again issues on their end) 8 months later..

I can say with 100% certainty that this is the worst estate agent ive ever used. They dont get maintenance done and treat there tenants like animals. In August, I raised a maintenance issue with them that there was large gaps in the windows which meant that heat was not being retained in the bedroom and would not get any warmer in the room, this would be classed as urgent work but no, I was made to suffer with this for 5 months as even when I move out now its still not fixed properly. I had to wait til November for a cheap fix on the windows which doesn't even do what its meant too. To even get this temporary fix meant that I had to constantly chase them up multiple times and as it hadn't been sorted after months, I lodged a complaint to which the response was, "Dont worry im on this ... Bloody tenant". This shows a complete lack of disrespect and compassion from one of the directors Kerry Watson, as well as the owners also seeing this message and not even apologising on her behalf either. Landlord also entered property illegally without giving any notice to myself which was giving to them - lack of communication there. In November the property above mine was being renovated which meant that it was just so much noise all day everyday, no heads up from the estate agent about this who also manages that property, showing a severe lack of compassion. Which leads into the next issue, of leaking from the flat above which was reported in November as there ended up being a case of damp to my property which is all over the living room, reported to the estate agent, still not fixed to this day 2 months later, chased up multiple times however still not fixed and damp is also on the interior walls but they have still failed to fix it. Damp was also noted on the inventory when I first moved into the property so they were well aware of it and still failed to fix it even after having it confirmed by more than one person. Structural damage is also another issue that was raised due to such large cracks in the flat itself, the walls were cracking everywhere and nothing done about that. The landlord is a very well off person called Luke Fryer and just won't pay for anything, window contractors and other handyman suggested getting complete new windows for the property as they were that old but he refused to and just used a 50p fix on tape, all about money with him and not caring about his tenants. They also expect the tenants to clean the property to even better than what it was when they moved in. When I moved in there was stains all over the floor, such a big one in the lounge, thought that would of been cleaned before moving in when they said that it was professionally cleaned but no, there was multiple stains. Cooker didnt work, replaced with the cheapest one ever which was so bad and didnt work effectively. In regards to returning the deposit, I still haven't received this back or any communication back about it after being told I should hear back from them last Tuesday which was still a long time after moving out. To then hear back today from them today on 2/2 from Jess saying it’s out of their hands even though they have assumed responsibility for the property and told me it should of been done last Tuesday with no further communication which shows how much of a joke this company is and doesn’t care about there tenants. Overall such a bad experience with them, very poor service and no sense of compassion, they dont care if the property is kept in a good condition and if your rents paid on time, complete disrespect for their customers which is shocking from a chain of branches. Would never go back there again, they have also had to be reported to the council many times throughout the time I was living there as well due to the way they were failing to complete maintenance work.

Very disappointing experience. I was a tenant in one of their managed properties and contacted White & Guard several times regarding serious issues with my landlord, who was sending me threatening messages and pressuring me to leave the property. The agents told me to forward all the messages and emails, which I did immediately, and they said they would look into it - but after more than two months, I never heard anything back. They completely ignored my emails and never followed up. It feels like they don't care about tenants at all and are not willing to help when there's a genuine issue. I wouldn't recommend them to anyone — avoid if you want proper communication and support.

I am incredibly disappointed with this agency. I have been mostly ignored. There are houses on their website which I believe 99% of their letting are unavailable. I called a few times to inquire about some houses that were stated as “now let” on their website and still, as of today, it’s there available. I was told that they didn't know why that was back on their page and that it was not available. I also got an Instagram reply to my message stating they are working on their website to fix it. I was not offered anything via the phone. Not even something like “Can we help you with something else?” or “What properties are you interested in”? Every time I send a “request a viewing” email from their website, I never get an answer or call. I cannot be calling them at every house I see, maybe I am interested in 5 from their website. Plus I usually scroll when I have some time, but I cannot call for personal reasons or I’m at work. I was also asked to look on Rightmove but I just don’t follow Rightmove that often and I felt like that reply from both Instagram and via phone was quite rude. Some agencies have houses on their website which do not appear anywhere in Zoopla, Rightmove etc. When I called their office I was asked a ton of questions such as “Where did you see that?” . I have mentioned that on their website and the agent asked me “oh, at what price?” that sounded quite dodgy to me. Are you changing your prices depending on who is calling? And then proceeded to tell me that it’s not available and they don't know why is back on their website. All this experience left me with a taste that if you are not looking to buy a house, then “we don't care about you”.

Tried renting a property with White And Guard and was treated terribly. Wouldn’t listen to either mine or my partners questions, nothing was explained to us in a kind manner and overall unhappy with this company, will not be using again. Refused to give our deposit back and staff were very rude

My partner and I personally wouldn’t recommend using White and Guard. We recently listed my partner’s property with them. Having previously used them to buy and sell houses in the past as well as let houses (my partner even sold one of his …