I am incredibly disappointed with this agency. I have been mostly ignored. There are houses on their website which I believe 99% of their letting are unavailable. I called a few times to inquire about some houses that were stated as “now let” on their website and still, as of today, it’s there available. I was told that they didn't know why that was back on their page and that it was not available. I also got an Instagram reply to my message stating they are working on their website to fix it. I was not offered anything via the phone. Not even something like “Can we help you with something else?” or “What properties are you interested in”? Every time I send a “request a viewing” email from their website, I never get an answer or call. I cannot be calling them at every house I see, maybe I am interested in 5 from their website. Plus I usually scroll when I have some time, but I cannot call for personal reasons or I’m at work. I was also asked to look on Rightmove but I just don’t follow Rightmove that often and I felt like that reply from both Instagram and via phone was quite rude. Some agencies have houses on their website which do not appear anywhere in Zoopla, Rightmove etc. When I called their office I was asked a ton of questions such as “Where did you see that?” . I have mentioned that on their website and the agent asked me “oh, at what price?” that sounded quite dodgy to me. Are you changing your prices depending on who is calling? And then proceeded to tell me that it’s not available and they don't know why is back on their website. All this experience left me with a taste that if you are not looking to buy a house, then “we don't care about you”.