I am incredibly disappointed with this agency. I have been mostly ignored. There are houses on their website which I believe 99% of their letting are unavailable. I called a few times to inquire about some houses that were stated as “now let” on their website and still, as of today, it’s there available. I was told that they didn't know why that was back on their page and that it was not available. I also got an Instagram reply to my message stating they are working on their website to fix it. I was not offered anything via the phone. Not even something like “Can we help you with something else?” or “What properties are you interested in”? Every time I send a “request a viewing” email from their website, I never get an answer or call. I cannot be calling them at every house I see, maybe I am interested in 5 from their website. Plus I usually scroll when I have some time, but I cannot call for personal reasons or I’m at work. I was also asked to look on Rightmove but I just don’t follow Rightmove that often and I felt like that reply from both Instagram and via phone was quite rude. Some agencies have houses on their website which do not appear anywhere in Zoopla, Rightmove etc. When I called their office I was asked a ton of questions such as “Where did you see that?” . I have mentioned that on their website and the agent asked me “oh, at what price?” that sounded quite dodgy to me. Are you changing your prices depending on who is calling? And then proceeded to tell me that it’s not available and they don't know why is back on their website. All this experience left me with a taste that if you are not looking to buy a house, then “we don't care about you”.

I was really disappointed by my experience with White & Guard. I contacted their lettings team to organise a viewing for a property and when I explained that I have a service dog for a health condition, the response I received was 'no pets'. When I clarified that legally Service Dogs are not pets, I was told that this wouldn't be accepted by the landlord, with no reasonable reason given other than they didn't want a dog in the property. Disabled persons have equal access rights for a reason. Please consider this when we reach out to you, there are laws that protect us. Service Dogs are not pets.

Totally underhand, dishonest and lie through their back teeth. I would not trust this company people. They work hard at playing you off to get the price up. Lying about “no more viewings” while the owner considers your offer when really they are having viewings and telling people if they want it they will have to go above the asking price. Absolutely disgusting and underhand behaviour. Would never use them again!

Not my type of estate agent. All superficial showy tactics to sell my property. Went with a different agent who seemed to more genuinely care.

Tried to view a few properties but felt like I was wasting his time as my property isn’t on the market for another 2 weeks.. really wanted to see what is out there for what we are looking for and really unprofessional that he slated other agents… very disappointing

I suspect these people are lauded but I do not believe they are in place for the common man. Why on earth on their website do they continually display houses that are sold STC!! After hours of trawling through their pages you eventually get to the page of your affordability, only to find ALL are sold STC. You have to dig deep to find any that are for sale within your price range. These people are not the only guilty party, all of the firms in and around are guilty of the same practices. Now they have had a brainwave...Let"s pre publish houses coming onto the market via Instagram so early heads up are available for the 'right' people! So if you're of a mature age, don't have Instagram, what do you do? When eventually you navigate the rigours and traumas of Instagram via a third party phone you find contact details missing, requests for prices of property not answered at all, links not working? All in all it puts you off wanting to move. I believe the arrogance and unhelpfullness of these elite agents is damaging the industry reputation.......however not their pockets

Liars, disguising behaviour, leading people on! When something goes wrong ignoring emails and calls. Avoid, the worst agency I have ever dealt with! AVOID!!!!!!

I suspect these people are lauded but I do not believe they are in place for the common man. Why on earth on their website do they continually display houses that are sold STC!! After hours of trawling through their pages you eventually get to the page of your affordability, only to find ALL are sold STC. You have to dig deep to find any that are for sale within your price range. These people are not the only guilty party, all of the firms in and around are guilty of the same practices. Now they have had a brainwave...Let"s pre publish houses coming onto the market via Instagram so early heads up are available for the 'right' people! So if you're of a mature age, don't have Instagram, what do you do? When eventually you navigate the rigours and traumas of Instagram via a third party phone you find contact details missing, requests for prices of property not answered at all, links not working? All in all it puts you off wanting to move. I believe the arrogance and unhelpfullness of these elite agents is damaging the industry reputation.......however not their pockets

Absolutely awful agency. My worst experience ever. I agreed the price with them in February as STC and not even in May the sellers didn t find anything to buy. What business is this when they sell something actually they don t have. This agency didn t send me updates, refused to answer my emails when I asked for updates. They should have been honest from the begining to tell me that I could wait 1 year to have this house. And of course I would have looked for something else. They didn t tell me the truth. They just wanted to secure the sell in long term, blocking the buyers. After 4 month they should have asked the seller to rent somewhere and to search for a property after. I paid for the survey, I arranged my mortgage and I ended up waiting for these people (Bitterne brunch, Sharron and Rebeckah) to tell me how long I have to wait. They didn t bother to communicate with me or to talk to the seller for a solution. Four month I was waiting for the seller to buy something and the agency didn t care. Don t buy houses for them because they are liers, rude and you will end up in rent loosing lot of money. AVOID !!!!