At first they were very helpful. I viewed a property in Wynyard and liked it. Told them I wanted to apply and the girl took details and said the application dept would contact me. I had been warned that they were slow by the tenant who showed me round. Went on holiday and emailed them again. 10 days after saying I wanted it they told me somebody else had filed an application on the 19th. I had said I wanted to proceed a full five days before then. Very disappointing and inefficient I found. Unfortunately par for the course in this current market. RESPONSE to Response from Owner: I telephoned and spoke to a helpful employee. I did check all my emails and even loaded up my laptop, as I am on holiday. No email was received in any of my inboxes. My spam folder is empty. On the 16th I received many emails but none from yourselves or a signup company. I should accept some responsibility as I did not chase this up. Lesson for future interactions with estate agents. Thank you.

Have just purchased our first house that was listed by Hollbrook & Co, Hartlepool branch. Terrible experience, I could go on & on but probably better just steering clear from them to be honest. No matter how much you love the house, save yourself the 6 months of stress. Crucial details: house was not listed as having a service rent charge (fleecehold), was only after an offer was put in & accepted that our solicitor made enquiries which lead to us finding out about it. Should of backed out at that point really… but we had our hearts set on the house by then. Couldn’t get in touch with Hollbrook all week on completion week. 20+ phonecalls, 0 answer. Had to ring our solicitor & get contact details for the seller to give us the keys directly. The poor sellers had the same rubbish communication from Hollbrook & their solicitor & had no clue they where meant to be out by 2pm. Leading to a stressfull day for them & us not getting the keys until about 5:30pm. So we ended up having to move in the following day. God knows what we would of done if we’d all had been in a chain.. Luckily we didn’t due to renting. We where first time buyers and the sellers first time sellers, so both had no idea what the “norm” is but I can’t believe your even allowed to operate like this & continue trading tbh..

Used to be a good but now is very bad service

Very poor service from this company when trying to sell a house! It's been on the market for more than seven months.

Original 1star review was for Castledene lettings and their appalling way of treating tenants Now changed to 3 star as Holbrook seem to actually get stuff done and push landlords to do repairs. Back to 1 star as nothing seems to have changed as I'm forced to live in a house with mould in several rooms, flooring that hadn't been put down properly and is dangerous, and a front door with a loose frame.

Original 1star review was for Castledene lettings and their appalling way of treating tenants Now changed to 3 star as Holbrook seem to actually get stuff done and push landlords to do repairs. Back to 1 star as nothing seems to have changed as I'm forced to live in a house with mould in several rooms, flooring that hadn't been put down properly and is dangerous, and a front door with a loose frame.

Sales staff very good but property viewed not as advertisd. When not procedded with rental tried to with hold deposit. In end deposit refunded under protest

My Son was let down by this company , who tell you , your the only person interested in a property , cancel a viewing , re-arrange another viewing , then don't even have the decency to let you know they've rented out to someone else . Not a good way to run a business with people who are desperate to find a home .Don't know how they've won any awards .

I would not recommend anybody going with this group of unprofessional people , they dont respond to problems then say they have . I lost half my deposit because i did the house up i was living in to a far better standard than i got it in . The house was filthy and rats was present i had a cannibis farm in the loft which they never removed when told but told me they have . In there eyes ignorance is bliss , there liers and they use cowboys for builders . They said the house was looking better than when i moved in but still took half my deposit because of colour of a few walls . without any confirmation i handed in my notice and handed keys back. I wasnt aloud to even change colour back due to incompetence. They can keep the money just so i dont have to carry on dealing with them . DO NOT GO WITH THESENegativeResponsiveness, Quality, Professionalism