Dear Mr Buckingham, We are sorry to hear that you are not happy with the service provided and can assure you that we always pride ourselves on fairness and integrity. Allowing access into the property is stated in the tenancy agreement, and as I hope you can appreciate, we also have an obligation to the landlord to find new tenants – many of them rely on the rent to pay mortgages. We always strive to work around the time frame of tenants as we appreciate people lead busy lives and never want to intrude if not convenient. The deductions you refer to are from work required to the garden to bring them to the same order as per the start of your tenancy. This is why we employ a third-party company who give an impartial view of the condition. You will see from the deposit return adjudication that the cost of this was split 50/50 between yourself and the landlord. If you wish to discuss anything, please feel free to give us a call on 01423 569007.

Good afternoon Darryn, we are sorry that you experienced some problems with viewings. Having looked back over our records to when you had dealings with our company a year ago, it is quite difficult to try and resolve all this time later, but we have tried to contact you today to see if we can still help in any way. We would be more than happy to discuss in more detail if you wish, as we always strive to offer the very best customer service to each and every client. Our number is Harrogate 566400. Please do call us back if you would like to discuss further as we are here to help. With thanks. The Myrings team.

Dear Brett, Our sincere apologies that you feel the service has not been up to standard. Unfortunately, the landlord of the property you enquired about has a lot of viewings already booked in, and they have stipulated that they would like all viewings to go ahead before making any decision on a new tenant. We have instruction to ensure any potential tenant has viewed the property before taking an application. We can sympathise with you, as we do appreciate it is difficult for you to view when you are not in the area and that you have been looking for some time. As we hope you can appreciate, the lettings market in this price bracket is extremely busy and we are taking several applications per property. Your credit score or ability to proceed was not discussed and would not be questioned at this stage. Our team members would also not say ‘…you should try listening…’ no matter who is on the call or what the call is regarding. We can assure you that we pride ourselves on our customer service and apologise if you feel you have not been treated in a professional manner. We would be more than happy to discuss further if you would like to call us on 01423 569007.

Hello Jacob, we are very sorry that you have been upset and inconvenienced by one of our boards being erected in the communal front gardens of the flat you are renting. We have to take instructions from our vendor, and they requested a for sale board to help in the marketing which I hope you appreciate. However, as soon as your email was received, we did instruct our board contractor to remove the board and make good of any mess created which we were assured all was ok. Please contact us on 01423 566400 if there are any further issues and we would be more than happy to help further. With thanks, The Myrings team.

Hello Ralph, I am sorry you have felt the need to write this review. It is extremely difficult to understand why you would write such a thing as we strive to offer the best possible customer service to each and every client. As you are not known to ourselves and have never had any dealings with our office or any of the staff, it would be helpful if you could contact us on 01423 566400 so we can help. We would be more than happy to discuss any issues you have. With thanks 🙏🏼

Hello Jacob, we are very sorry that you have been upset and inconvenienced by one of our boards being erected in the communal front gardens of the flat you are renting. We have to take instructions from our vendor, and they requested a for sale board to help in the marketing which I hope you appreciate. However, as soon as your email was received, we did instruct our board contractor to remove the board and make good of any mess created which we were assured all was ok. Please contact us on 01423 566400 if there are any further issues and we would be more than happy to help further. With thanks, The Myrings team.

During the pandemic and in fact any time, it is so sad that people take to the keyboard to abuse small family businesses that are doing all they can. We try our very best to ensure we accommodate all buyers, but currently it is not possible for clients to view properties that are not yet even on the market. If you wish to discuss further please contact us and we would be happy to explain the government guidelines to you in more detail so that it is fully understood 01423 566400 .

We are extremely sad to read your feedback Kirsty. From agreeing a sale on 17th May to completion 2nd September, we worked tirelessly to get this sale across the line for both of you as we appreciated it was very difficult circumstances. The problem arose because of your onward purchase rather than your buyers position as the sale still went through quickly. We would be more than happy to discuss this with you in more detail given the chance if you would like to contact the office. We hope you have now settled into your new home. Kind regards The Myrings Team.