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Ashtons Estate Agency - Harpenden

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

We had a very disappointing experience with Ahtons while attempting to purchase a property. Throughout the process we repeatedly asked about the tenure and were consistently told it was share of freehold. Not once were we informed that the property was actually leasehold with less than 40 years remaining — information that only came to light after the memorandum was issued. This is a material fact that directly affects both the value and the mortgageability of a property. Had we been given accurate information from the beginning, especially after asking multiple specific questions, we would never have proceeded. Ahtons were fully aware of the stressful, time-sensitive situation we were in, yet still failed to provide this essential information upfront. As a result, we lost time, money, and the opportunity to pursue another property. Our experience reflects a serious lack of transparency and professionalism, and we would urge future buyers to be extremely cautious.

Reply from agent

We are sorry to hear that you were disappointed with your experience, however, we would like to clarify a number of points. The property was marketed as having a share of freehold, which is correct and this was clearly stated within the property description. At no stage did we intentionally misinform you regarding the tenure. As explained, there is an underlying lease, which the current owner is in the process of extending with the other owners in the block, with whom they share the freehold by mutual agreement. We appreciate that this may ultimately have affected your decision to proceed and we understand the frustration that can arise when a transaction does not progress. However, the information provided regarding the tenure was accurate and transparent throughout the process. We wish you all the best with your onward search and would be happy to assist with any future enquiries.

Contact details
Sales Phone:

01582 461166

Opening hours

Unknown

Address

10 High Street, Harpenden, Hertfordshire, AL5 2TB, South East, UK, AL5

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