Very professional sales team. Frankie one of the female sales negotiators was excellent in her approach and always kept us informed of developments in the buying process.PositiveProfessionalism

I think they do not care about the landlords and think only about their own interests and the commission to get from people. I offered them extra money more than they added on their advertisement and to pay the whole tenancy agreement for house in Tithelands, Harlow. I have no problems no ccj and I have high income (full time permanent) and high credit score but the woman who answered the phone just turned me away and rejected the offer without even bothering to take my details. I am sure the landlord of this property will not be happy to know this, and I was very upset with such poor customer service and wasting my time calling them.

Sent 2 or 3 emails to a member of staff (dont want to say the name). Zero replies, who then passes my details to another Kings office without my permission. Very unprofessional

Absolutely disgusting financial advisor (Nicholas) He is not in anyway competent to give any advice, but saying that his tactics of using his own mobile phone when making calls (so they are not recorded) is very well thought out! He will advise you and tell you all is ok and show you what’s going on but when it comes to completion everything falls apart and his advice is 100% wrong and leaves you in debt and nearly not being able to complete! I lost just over 20k on his advice and he laughed when I called him to find out what had happened with a simple explanation of “I missed some bits off!!” Stay well clear of this branchNegativeQuality, Professionalism, Value

Massive bunch of liars. We have pulled out of the purchase of a property due to non stop lies and mistakes by Kings. I would never sell or buy a property with these idiots and i recommend you dont!!!

We appointed Kings in Church Langley to sell our property in Newhall as we had found a new property to buy and Kings were very local and had a lot of properties for sale in the area. The overall service was extremely poor and in the end I showed the final purchases around my house as Kings could not accommodate them. They did manage to get some offers on the property quite quickly prior to this but the offers were ridiculously under their valuation and when we refused these offers they used scare mongering tactics to get us to accept them. They were saying that they were good offers and that we don't want the sale going cold, even though it had only been on the market two weeks! I believe they were misleading purchasers on the offers we would accept to get offers in to show they were doing a good job. Their survey and photos of the house were very poor and inaccurate. The viewers were amazed how spacious the house was as they said the photo's made it look very small. Normally with other estate agents it seems to be the other way around. They did not put the house up on their website or on rightmove until week 3 and by this time we had sold the property. If this had happened sooner then we may have had more reasonable offers to consider. Another issue we had was that our purchasers used King conveyancing which Kings recommend which based on their performance almost lost us our new house. We could not speak to Kings conveyancing so had to chase the branch manager Bradley Andrews to get them to move it along. When we raised the issues we had with Kings performance and their conveyances with Bradley Andrews he was very dismissive and blasé and was very unprofessional. This is not the attitude that is needed in this very stressful time and made us raise a complaint to the regional manager Roydon Weeks. His attitude was even worse than Bradley's and basically said that they did what they were hired to do and that was that. To sum up I wish I had used purple bricks. Try to avoid them if you can and good luck with you sale. Matt