Dean looked after us from start to finish. He arranged at very short notice our first viewing, as we were going away on holiday. He kept in touch with regards to our offer, and the photos on the listing were good and the description accurate. His communication let him down at times as we had to chase him to get replies, but we feel that he is far too busy and that he needs help and support. To be on call 24/7 is too much to expect of anybody, and Dean does have clients interest at heart.