I rarely leave negative reviews, but my experience with this telephone company has been extremely disappointing from start to finish. What should have been a straightforward issue turned into a six-month complaint process filled with repeated mistakes, poor communication, and endless back-and-forth. I attended multiple planning discussions and Zoom calls trying to resolve matters professionally and patiently, yet the situation was repeatedly mishandled. The most unacceptable part of the experience was being called a liar by representatives while I was simply trying to correct errors made by the company itself. As a customer, I expected accountability, respect, and basic professionalism — none of which were consistently shown throughout this process. The frustrating part is my account manager has left the company and it’s my word against his. Secondly I am in a contract with company until 2028! I hate leaving such reviews but this was my experience.