The Home Club

I was looking for a place to let and came across the home club, from the first point of contact they where amazing!!! So customer focused and where able to answer all questions I had (as this was the first time renting). I had been to other letting agents who were not that helpful and I was made to feel like another number. It’s a breath of fresh air to see a bunch of people who just focus on you and are willing to go above and beyond to try and make sure you What you are looking for! If your in need of a property to rent. These guys are your guys!

Lily Sharpin always updates us of the process on how to secure the house we intend to rent. She follows up on the requirements needed from our end and make sure the transactions will be smooth as possible.

I dealt with Briony who was very professional and easy to deal with from the start. Making the process relatively easy and kept me in the loop with feedback etc. A couple of frustrations with the Manning service was there seemed to be a lack of communication between colleagues internally. I would agree to complete a viewing myself, and a viewer would turn up, happened on a couple of occasions. There were also times where 2 viewings turned up at the same time, thankfully I was able to do both. Not major in the grand scheme of things but definitely room for improvement.

We were happy with the service we received. Rochelle and Gemma were absolutely brilliant at chasing the other parties in the chain and keeping the process going. Briony and the rest of the team were also very good at keeping us up-to-date with interest in our property and booking viewings. The initial valuation was 12% higher than the price we eventually sold for so probably prolonged the process, but this was in line with what other EAs in the area recommended

Bought a property marketed by Manning Stainton, and had regular contact with both Gemma and Rochelle during this process. Both were excellent, keeping in regular communication and doing everything they could to make sure the process went well. This was despite a huge error made by a solicitor earlier in the chain, resulting in significant additional complication. Would be very happy to buy a property through Manning Stainton again as a result of this. Our experience of viewing properties marked by Manning Stainton was mixed (we saw quite a lot, since our house was on the market for a while). Some of their colleagues were great at the viewing, others seemed disinterested or knew nothing about the property. I'm sure this is hard when they have a lot of houses on the market, but at the time it made us feel we had made the right decision in using a different agent to sell ours.

supportive and responsive

Aboustley shocking wouldn't use.the staff and the manager where so unhelpful. Never kept me in the loop.had to get a solicitor involved