Bungalows in jasmine by

Disappointed with the service and subsequent handling of my data. We approached Karl Tatler for a letting valuation of our property in August 2025. The valuation given was well below market value. We went with a different local agent who managed to let the property within a single week at our desired price, and our tenant moved in by September 2025. Despite being explicitly told the property was let and that we did not require their services, I have been continually bothered by automated text check-ins every three months. Even after explaining that we now live in Australia and cannot take calls due to the time difference, the spam continues. Very poor communication internal systems and a total lack of respect for boundaries.

The Greasby Branch is very poor to say the least. They showed all the wonderful statistics of how they are the best. As soon as I signed the agreement it all changes, sales executive that was given to us (Jess) was useless and got one viewer the time it was with them. Handed over at one stage to a young gentleman who managed to get two. Went in sit with Jess to see why it's not moving as we had put an offer on another property. She said its priced a bit high (was their evaluation not mine) so I lowered it. Had made the decision they price high as their fees are the highest on the wirral, went it to give them written notice of 14 days as per their contract. Offered Jess the letter she we don't need that will enter into system. So the first day we put it on the market with another estate agent we get a call from Noah saying we were in breach of contract, why you may ask? Jess had not entered anything on the system. I work a lot with companies on Voice of the customer (VOC) They simply don't understand it. Trying to send an email to Karl Tatler himself is some what difficult for obvious reasons, but I will find a way. Quite simple if want proper customer service don't use Karl Tatler

Vile and corrupt Greasby branch agents, rented a contaminated property and refused to take the responsibility. Pocketed the deposit and the cleaning fees illegally despite The Tenant Fees Act 2019. Avoid 49 Summertrees avenue!

Very bad service! the agents hung up the call while my husband was still talking..as if they can't be bother to deal with renters ! horrible attitude. Gave one star because can't give 0

No duty of care to young children and OAPs, profits before people's wellbeing.