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Balgores Gravesend

172-173 Parrock Street, Gravesend, DA12 1ER, Gravesham, DA12 1ER, UK, DA12

Jack Playford Google

Disappointing, uniformed, lazy service. To summarise; the service you should expect from this letting agency is that they will provide an outstanding job of simply unlocking a door and taking commission. Letting agent had no knowledge of the property, tax bands, agreements with landlord, etc. Was late to multiple of our appointments. No professionalism. We were fed promises in order to get us to put down deposit. None of the promises were kept to. Manager helped to soothe some of the issues with the let. However, simply promising to fix some of the issues and then not actually doing anything doesn't actually solve the issue. I wouldn't recommend using Balgores. It was our first time renting, for our second time we will definitely be looking elsewhere.

Reply from Balgores Gravesend: Dear Jack We're sorry to hear that your experience with us has not been positive. We take all reviews extremely seriously and the customer experience is vitally important to us, as we pride ourselves on continuously offering an exceptional level of customer service to all of our clients. We've taken a look into what went on, and it would appear the your main frustration was block management/maintenance issues and I understand these have now been resolved and you are happy to continue to reside at the property. I would like to think we have a good working relationship and therefore please do let me know if I can assist further. Kind regards, Daniella Necchi-Girhi Lettings Manager

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