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Martin & Co Grantham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Very pleased with the service I received from Martin and Co had few issues while leaving the property, but everything was resolved by Chloe promptly. Thanks, Greta

Reply from agent

Hi Greta, Thank you for your review. I am glad you are happy with the service provided. All the best in the future.

3.00 /5

As first time buyers it was truly an eye opening experience into how stressful buying a house could be, whether it be being told they will put the house back on the market after only been given a week to get some quotes as the house had some problems with it or having to deal with some members of staff who seemed a little inconsiderate at times. Two people who were great, very helpful and friendly were Lucy and Stephen so thank you to both of them. Overall I was just happy to have it all over and done with.

Reply from agent

Alistair Thank you for your feedback and kind words about Lucy and Stephen. Philip

3.00 /5

Friendly and welcoming when go into office and when phone them up, they will try hardest ro answer all question or problems you have

1.00 /5
Reply from agent

Colin Please do not hesitate to contact the branch should you have any ongoing issues. Philip

1.00 /5

I was a tenant with Martin Nad Co Grantham for over 3yrs.. I gave them 1 star die to repairs in the flat took forever to be processed. I left the flat on the conditions they requested sent pictures hoping to get my deposit back which I didn't, I left the flat it has damp walls which was not treated on time, window that won't open since day one took till th ended of my time there to fix a leaking sink in the kitchen.. I feel robbed by my deposit.. they charged me for redecorating a flat that is unfurnished ???

Reply from agent

Hello Ginj I am sorry you are disappointed regarding your deposit. It is worth noting that only evidence based damages are charged against deposits. The process is completely transparent with arbitration available should landlords and tenants not agree. It is also worth pointing out that it is not Martin & Co charging you for works. If you are in anyway unsure of the process please call the team in Grantham on 01476 561911. Kind regards Philip

1.00 /5

Found them extremely unhelpful whilst enquiring to look at potential lets, wanting to move into the area. Would not recommend, we had bad experience locally with Martin and Co also, so it's likely an endemic issue inside the company with poor staff and dreadful customer service. Would look elsewhere as a tenant.

1.00 /5

I went to Martin and Co to find me a lodger for my room. Although they found me a good lodger the process has been awful. The lodger moved in yesterday and I'm still waiting for the rest of his payment to be transfered to me. I have emailed and phoned the office so many times only to be pushed from this person to person. I have spoken to Phillip the director who is currently on a boat and does not care now as I have paid my invoice for the service they have provided . Today they have informed me that they policy won't allow them to make the payment to me. I think its shocking considering this is the first time I have used them. They advised me to get my lodger to make the payment to me directly even though he has already paid them and then they will refund him how is that fair. All they have done is come up with excuses as to why they can't make payment. I will be taking this further. There is no policy on this earth that says you hold on to a clients money that's been paid to you in error. I am so disappointed in this company. I have spoken to around 4 different people in the grantham office and still I'm waiting. I even texted Phillip the director who apparently is the only one that can make payment. I have paid £354 for a half done service. All I want is this resolved and the remainder of the money transfered to me. They owe me £200 If you want a good service be it a tenant or a landlord go somewhere else. They don't respond to emails or when they say they will call you back they don't. You would assume they would want to build a good relationship for future business but apparently not.

Reply from agent

Hello Rhys I think your comment is a little unfair as I did take time out from my family holiday to help and I certainly care. Please call me when convenient as it would be helpful to discuss your concerns as we are always looking for ways to improve.

Contact details
Sales Phone:

01476 561 911

Sales Email:

grantham@martinco.com

Opening hours

Unknown

Address

2 Market Place, Grantham, Lincolnshire, NG31 6LQ, East of England, UK, NG31

About

We are proud to serve the communities of Grantham and the surrounding areas - providing specialist advice, guidance, and support across the lettings market since 2007. Directors at the branch are husband and wife team Philip and Emma Connor, who bring more than 26 years of experience across the industry. Philip is a landlord himself and is passionate about providing a great customer experience at all times. Grantham is located on the River Witham, in the county of Lincolnshire. It's famous for producing a diverse range of manufactured products including textiles, food, timber and plastic, and has a diverse range of properties available for both sales and rent. The team at Martin & Co Grantham has a renowned reputation for providing a reliable and professional service across both residential lettings. Whether you have a property to let or you are looking for a house to rent in or around Grantham or you would like a valuation, please do get in touch with a member of the team. For all property enquiries or to arrange a valuation please call Martin & Co Grantham on 01476 561911

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