Don’t use hyrbr!!! The agents we spoke to were always really nice and apologetic but the organisation of the agency itself was awful and our living conditions were severely effected by this - when we moved in the house hadn’t been cleaned at all and the rooms had previous tenants possessions that we had to sort though (including passports, rubbish, clothes, dishes etc.) regardless of them saying it’d been looked through by a man who laughed and said ‘good luck’ to my housemate when handing over the keys. We also were unable to use one of the rooms in the house (for 2 months) that was completely filled with old mattresses, broken bed frames, broken bits of wood - as no matter how many times we contacted hybr to come and clear the rubbish they kept pushing back the dates to do so while refusing our ask for a rent reduction (we were paying almost £700 a month for this under kept and unsafe property!!) due to the state of the house when moving in and the loss of the room. We also had severe leak and mould issues in two of the rooms and there was little to no communication in terms of when (or if!) work would take place and when we woke up to scaffolding outside of our bedroom windows (with no curtains because they were broken!) it was a surprise to us all. They also mistakingly didn’t collect three of our rents for one month (because one of our housemates paid in advance for 3 months - which they had been told prior) regardless of us saying multiple times that this was a mistake they repeatedly said it wasn’t and that we had all covered our rent so no payment was possible - only for, when the landlord replaced hybr for SU lettings, them to spam call me asking for £1,836 immediately - admitting it had actually been their mistake all along while simultaneously harassing us for the payment the same day. When SU lettings took over the property they said themselves that the state of the house when we moved in wasn’t acceptable and that alone meant we were guaranteed a return of our full deposits regardless of what it was like after we left due to the seriousness of the issues - since then we’ve had numerous works done to the property that were deemed unacceptable and unsafe by the new letting agents, that Hybr had played down or pushed aside. Overall, there were countless incidents like this that won’t fit in this review - but i would say that while the agents themselves (especially Giuseppina) were always lovely to speak to and as helpful as they could be - the company as a whole does not care about the living conditions of its tenants and unless there is little to no other choice will continue to ignore any issues as long as possible - i have lived in multiple student houses with different agencies and have never been treated with such a lack of respect or made to live in such disgusting conditions while paying extortive rent prices.