Pretty abysmal. Lied about a property and had I not found out the facts myself would never have told me. Would avoid. Edited to add - I have spoken to you numerous times about this including with your head office. I note I failed to receive an apology from the branch itself or an explanation for their dubious behaviour. I’ve had some dealings with estate agents over the years and thought I’d seen it all but dealing with Burns and Webber has been the worst. And that’s really saying something.

I had dealings with this firm some months ago as a prospective purchaser. They gave me the run-around for weeks, rarely following protocol. It was either incompetence, or arrogance..... In my personal opinion the office has a very unprofessional relationship with a Mr Tosh, the Property Asset Manager at Surrey County Council/PROPERTY DEVELOPER?!??

Let down twice, assessor did not attend again which caused me inconvenience as moved my work schedule to accommodate the appointment. Didn't even have the decency to call and say he wasn't coming. Very bad customer service, won't be using them again

I love the goal of helping students but wish they were more responsive. Have tried calling, emailing, the chat service etc Edit in March They need to have an option to filter out "coming soon" properties from the website. Because truthfully they're not coming soon. Been on the waiting list for such properties since December and only one ever actually became available and it was apparently fully booked on viewings the same day. When I emailed I was told there was no guarantee the properties would actually become available at all. So they just have a bunch of unavailable properties cluttering the website

Don’t use hyrbr!!! The agents we spoke to were always really nice and apologetic but the organisation of the agency itself was awful and our living conditions were severely effected by this - when we moved in the house hadn’t been cleaned at all and the rooms had previous tenants possessions that we had to sort though (including passports, rubbish, clothes, dishes etc.) regardless of them saying it’d been looked through by a man who laughed and said ‘good luck’ to my housemate when handing over the keys. We also were unable to use one of the rooms in the house (for 2 months) that was completely filled with old mattresses, broken bed frames, broken bits of wood - as no matter how many times we contacted hybr to come and clear the rubbish they kept pushing back the dates to do so while refusing our ask for a rent reduction (we were paying almost £700 a month for this under kept and unsafe property!!) due to the state of the house when moving in and the loss of the room. We also had severe leak and mould issues in two of the rooms and there was little to no communication in terms of when (or if!) work would take place and when we woke up to scaffolding outside of our bedroom windows (with no curtains because they were broken!) it was a surprise to us all. They also mistakingly didn’t collect three of our rents for one month (because one of our housemates paid in advance for 3 months - which they had been told prior) regardless of us saying multiple times that this was a mistake they repeatedly said it wasn’t and that we had all covered our rent so no payment was possible - only for, when the landlord replaced hybr for SU lettings, them to spam call me asking for £1,836 immediately - admitting it had actually been their mistake all along while simultaneously harassing us for the payment the same day. When SU lettings took over the property they said themselves that the state of the house when we moved in wasn’t acceptable and that alone meant we were guaranteed a return of our full deposits regardless of what it was like after we left due to the seriousness of the issues - since then we’ve had numerous works done to the property that were deemed unacceptable and unsafe by the new letting agents, that Hybr had played down or pushed aside. Overall, there were countless incidents like this that won’t fit in this review - but i would say that while the agents themselves (especially Giuseppina) were always lovely to speak to and as helpful as they could be - the company as a whole does not care about the living conditions of its tenants and unless there is little to no other choice will continue to ignore any issues as long as possible - i have lived in multiple student houses with different agencies and have never been treated with such a lack of respect or made to live in such disgusting conditions while paying extortive rent prices.

Lead Hero contacted me and wanted to present their system. I thought I'd give it a listen, especially since the man who scheduled the appointments was really nice on the phone. Today, Mr. Kießling called me and was anything but friendly. The conversation started with a discussion, at which point I asked Mr. Kießling if he wanted to continue the discussion or present the system as previously promised. Mr. Kießling then ended the call. My experience with Lead Hero has therefore been very negative!

Did not like the quality

Rushed around in 20 minutes didn’t offer drone and didn’t even bother to do floor plan for garage a waste of money and time.

Didnt even show up