Nobody responded to my phone call, they responded to my emails without actually reading them, online forms too rigid and no way to get responses to my questions. Clunky and difficult.

Really disappointed with this company. They carried out an insulation survey of my property and it took them 7 months to produce the report which contains fundamental errors. Despite the latest EPC recommending cavity wall insulation and that you can literally see into the empty cavity, these guys reported that there is cavity wall insulation already installed. I wouldn’t recommend this company for property surveying.

Very disappointing experience with this company. As a small business, cash flow is essential, yet I’ve been left chasing overdue payments for far too long. Communication has been lacking, and there's been little transparency or urgency in resolving the issue. I expected a far better level of service from a company of this size and reputation.

Dismal service. Booked me two EPC surveys, didn't show up for either of them, and then when I chased them up said they'd decided not to serve my area despite having sent me two booking confirmations. Wouldn't recommend to anyone!

Tried renting a property with White And Guard and was treated terribly. Wouldn’t listen to either mine or my partners questions, nothing was explained to us in a kind manner and overall unhappy with this company, will not be using again. Refused to give our deposit back and staff were very rude

For the next customers of this agency: be very careful. In case something happens and you need to leave your rent early, they DO EARLY LEAVING FEES WHICH ARE £600!!!! …

They should be ashamed of what they're charging. £3k per month for a 3 bed flat on Muller Road, with one bedroom being barely bigger than the bed in it, a garden that looks like a bomb has been dropped on it, and with every single piece of furniture in the entire house looking like it's been rescued from the nearest recycling center. Disgusting.

I feel compelled to share my recent disheartening experience with Burns and Webber, specifically highlighting my interactions with Jonathan, the Director of the business. My intention is to provide potential customers with insights into the challenges I encountered during the property-selling process, emphasizing the crucial importance of selecting the right agent. My disappointment began when Jonathan, self-proclaimed as the "local expert," provided us with an independent asking price based on his purported "extensive" local knowledge and "comparable data." Trusting in his expertise, we proceeded with his recommendation. However, the reality sharply deviated from his assurances. Despite Jonathan's bold claims of having 380+ prospective buyers in our property's price range, the promised 10-15 viewings materialized into just ONE over a two-month period. This lone viewing was conducted at a substandard level, with the assigned agent demonstrating a lack of basic information about the property, information we had already provided to Jonathan during our initial meeting. To compound the frustration, Jonathan assured us of weekly progress and feedback calls throughout the eight-week period. Shockingly, we received only two calls, leaving us uninformed and in the dark for the majority of the process. Drawing from my five years of experience in the business and involvement in approximately 250 transactions, I can unequivocally state that Jonathan has proven to be disingenuous. His lack of professionalism and accountability for the shortcomings of both himself and his team is concerning. Furthermore, he appears unwilling to receive honest and fair feedback regarding the lack of service and unfulfilled promises. In conclusion, if you're seeking an agent to ensure your property languishes on the market without selling, I wholeheartedly recommend Burns and Webber, based on my regrettable experience.

Let down by staff who seem to think skipping a few corners is okay. Lost me a good buyer who wrote to tell me what happened after they were lied to by several members of staff. Would avoid next time. Edit. No this is definitely for Adam at burns and Webber and whoever the useless woman at head office at Curchods was who said she’d help but didn’t bother. Perhaps your record keeping is as abysmal as your customer service.