If I can provide 0 star, I would have. This is the WORST renting experience I had in the UK. This agency has the poorest communication I have ever experienced with any letting agents in UK. I am reposting this review as I realised my previous review is not visible to public. I wonder why. The only good service I received from Martin & Co of this branch was when I approached them for viewing in 2021. They responded quickly and contacted regularly for my interest. Due to this, I had a good initial impression which led me to proceed with the rent. However, it just went all downhill since then. First, they had so much delay in preparing all the letting contracts. I did not receive inventory in time despite I emailed to remind them. I however only received it after I phoned them, and they acted so shocked as if it was my mistake that I did not receive inventory. Also, the property was not professionally cleaned (photos attached). The closet was also full of dust, rubbish. I had to reclean the entire flat myself again. I sent them an email with all the photos with all the evidence and my nonsatisfactions. No acknowledgement email, and i needed to phone them again, and over the phone said they acknowledged verbally. SO, my entire journey with them basically was no email reply for whatever email/ query I sent. The only time they responded to me, almost immediately was when I said I want to move out and when they sent me an email saying I did not pay the rental because they couldn't find it in their system. Then they sent me an email asking me to change the refence as if I have not used the same reference to pay for 6 months. When I moved out the property in August 2022, they charged me for cleaning as if I moved into a clean property initially. I emailed them to ask them to explain, and guess what I needed to phone them 6 times + sent them 3 emails to eventually get an explanation. Not to mention, they explained that because I did not request a clean up in the beginning of tenancy, so it is not in the system regarding cleaniness.. They also did not send me a check-out report until I needed to ask them twice over the phone. SERIOUSLY? Is this the professional service from a letting agent? I ended up decided to just agree with the cleaning charge because I felt like after so many encounters, I know it is going to be such a hassle because they just do not reply to any email unless you phone them multiple times. It was such a waste of my time, and poor for my mental health. I am not going to rent any property from Martin & Co anymore. I would definitely not recommend it too