Having moved into a brand new flat just before Christmas I was bound to encounter some teething problems. All of them have now been resolved and this is mainly thanks to Jodie Lees. She regularly went above and beyond to help not just myself but the other tenants that are also moving into the flats. Not everything has been smooth but if you go with Romans and have Jodie helping then you are in very good hands.

Renewal of our lease, quick and efficient.

I found Dan Terry at Romans Fleet to be personable, knowledgeable and very easy to communicate with. I, as the buyer of a property was 'looked after' but he kept his client's interests at the forefront of every discussion and negotiation which I respected. If I was selling a property through Romans, I would expect the information about the house given to prospective purchasers to be of a higher standard, including photos ( neighbours can be seen on driveways etc) but this takes nothing away from our cheerful agent who put in the time to ensure a satisfactory conclusion was reached.

As the buyer of a property in Fleet recently was sold through Romans, I have mixed feelings about the experience. This is quite justifiable when you remind yourself that Romans are employed by, and acting solely for the seller of a property, as are any estate agents. Romans are one of the big boys, they know what they are doing and do it relatively seamlessly, the paperwork and communication was relatively efficiently sorted and indeed i was kept in the loop along the way. The whole sale was wrapped up swiftly albeit i felt at times i had to prod and push a little bit. Matthew our main point of contact was good, he arranged a second viewing for us, came to say hello on moving day and answered and helped whenever needed. The fleet office manager Jessica was also very efficient in dealing with a few after sale enquiries and problems whilst Matthew was away for a period of time. Sadly Roamans is massively let down in my opinion by head office. Staff must be over worked in the fleet branch as almost every call was diverted to head office. I don't know where this office is but every time someone different answered the phone and took a message. Why can't the branch get a decent call waiting system or an answering machine? Infuriating at times. Also bear in mind as a buyer to one of the big boys, you will enter a system whereby they will try and squeeze every penny out of you. At one point i was told that my offer on the property could not be formally accepted before a credit and anti money laundering and check was done. Someone promptly phoned from a different company to complete this with me and before I knew it, they were pushing mortgage offers, solicitors and conveyancing packages and all sorts of life insurance packages at me down the phone line. Commission commission commission! Furthermore, i was away for a few days and came back to about 5 voice messages regarding home insurance. Someone promising to give me a great quote. I assume because once i was on the phone i would be targeted with other sales pitches and paraphernalia, no way was i going to give them the opportunity after the last sales call organised by Romans!. Romans also pushed us in the direction of their mortgage advisor, who we did end up using for ease, although i firmly regret this as it did cost us 300 pounds (down from 600 as i questioned their fees on the day) as the very same mortgage was available direct with HSBC. In summary, a relativley smooth but very ‘processed’ purchase.

On taking us on for sale after a estate agent let us down .romans visited us with lots of good words and how they had so many people interested .untill they took on then no contact told us to drop price twice then sold board put up as sold buyer. Dropped Out .board left up as sold for 3 weeks then no review of customer visits then arrogant when we pulled out with threats if we sold to anyone who wished to buy ( no chance of that ) oh told pulled all out of advertising in shop front passing bye every week ever once saw pics in window.a great thing to know what there like great news now not with them .

They tried! If you want transparency, go elsewhere. Even the photos used were totally different to reality. Photoshop overworked! The worst part was that the criteria requested to satisfy the rental agreement kept changing. When the requirements were reached, they then moved again, and again. Went elsewhere in the end.

The branch staff were great at the start of our sale - regular communication and helpful - and the two star review is no reflection on them. However, we were disappointed in the service in the end, once we had received an offer and were passed to the move management team. We weren't even notified when our sale had been completed! The only reason we found out was because our buyer contacted us directly to ask for the entry code to the block of flats (which I had already reminded the team to pass on). We had a very poor experience with our Move Manager who was often rude (not just to us but also to our buyer and onward purchase team who commented on her attitude). Our buyer was also so frustrated with the service that he turned up to our home to try and resolve issues directly. This is not acceptable that our buyer felt the need to do that as it should have all been managed smoothly by the Move Manager. It's a shame as the branch team were supportive but the experience was tainted by the above situations.NegativeQuality

Property not cleaned and ready for me to move in on my arranged date. Had to move in to a dirty property and re-arrange deliveries for after professional clean. Professional clean not until 4 days later. Nobody taking responsibility for this. Not a very good start.