Rude, patronising, sarcastic and inflexible. Dealing with this agency has been a nightmare from start to finish during our almost 2 year tenancy, and was a reason we decided to move. Our new estate agents have been a dream in comparison and it shows that there can be nice estate agents out there. They made every issue we raised with our old flat seem like it was our fault, even when it was things that were completely out of our control like a collapsed roof. The agent who dealt with our check out process was rude and sarcastic at every opportunity and caused us a lot of stress. We are young professionals who paid our rent early every month and still had to put up with this. In my opinion, I would avoid this estate agent as far as possible as the stress caused was not worth it. I’m sharing my experience to avoid other people going through what we went through.NegativeProfessionalism

Had nothing but bad experiences with this agency during our 2 year tenancy. Has caused us massive stress. They are terrible in my opinion and I do think the amount of positive reviews is because they ask you to do a review as you get the property, and definitely wouldn’t want you to do one 2 years after working with them.

Worst letting agency I have ever dealt with. I am very disappointed with their service. - Their behaviour is rude and offensive - The director (Khalid Ghani) kept us waiting for 40 min to make a planned appointment. - They don't even bother to reply the emails after getting their commission - They made a mistake in entering my tenancy information on DPS website and they refuse to fix it. - It takes them 3 days to get a 5 min task done.

One star is being generous. Terrible attitude and rude over the phone. Unhelpful and the lettings lady and manager both an embaressment.

Very rude and unhelpful

Terrible service, no contact or contract for a week after moving in. When I've found out that I have very laud venue behind the wall and went to get my contact I was told than no one can help me until my agents come back in afternoon. When I tried to insist and explain I was cut off and owner told me to get out. I will never again be tricked by "no power" when watching a flat.

Isn't it a shame with all the competition of North London letting agents, Ellis & Co are the most rude and unhelpful out there. Luckily, I'm only trying to rent a property and not using them as an agent for my own house. I can't imagine how bad their service is for that and I'd be horrified as a landlord about how they speak to potential clients. The staff are generally unhelpful, curt and short on the phone and are useless at getting in touch with you. This is enough to put me off renting through them, I can only imagine how long they'd keep you waiting to return your call if you had a real emergency as a tenant!