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2.00 /5

No had enough help and no one get back to me even if they assure me they will.

review by Mihaela Andreea

Reply from agent

We are sorry to hear of your experience and would like the opportunity to resolve this amicably. Can you please email your contact details to finchley@ellisandco.co.uk and we will get the Director to contact you.

2.00 /5

Recently rented a property through Ellis & Co. Myself and my wife were thoroughly disappointed with the service. I would recommend being especially careful with the information in the inventory report and take proof of pictures on entering the property. Ellis & Co are the only letting agent in 12 years of renting that has taken money out of my deposit. Unfortunately the service between the lettings team (unprofessional and rude) and sales team (professional and polite) is like chalk and cheese.

review by Dan Bogen

Reply from agent

Dear Daniel, I am sorry you have been disappointed with the service received from our lettings department. I can completely understand your dissatisfaction for deductions made due to cleanliness. As you are aware we use independent inventory companies and rely on their reports and act on our landlords instructions. As a company we do not make the decision to deduct any funds. Furthermore your deposit is held in an independent scheme which ultimately you had the right to challenge. If you would like to discuss this further please do not hesitate to contact me on 02083493131 and i will be more than happy to assist and involve the staff you are complaining about. Kind Regards. Khalid Ghani Director.

2.00 /5

Recently rented a property through Ellis & Co. Myself and my wife were thoroughly disappointed with the service. I would recommend being especially careful with the information in the inventory report and take proof of pictures on entering the property. Ellis & Co are the only letting agent in 12 years of renting that has taken money out of my deposit. Unfortunately the service between the lettings team (unprofessional and rude) and sales team (professional and polite) is like chalk and cheese.

review by Dan Bogen

Reply from agent

Dear Daniel, I am sorry you have been disappointed with the service received from our lettings department. I can completely understand your dissatisfaction for deductions made due to cleanliness. As you are aware we use independent inventory companies and rely on their reports and act on our landlords instructions. As a company we do not make the decision to deduct any funds. Furthermore your deposit is held in an independent scheme which ultimately you had the right to challenge. If you would like to discuss this further please do not hesitate to contact me on 02083493131 and i will be more than happy to assist and involve the staff you are complaining about. Kind Regards. Khalid Ghani Director.

1.00 /5

Incredibly rude and unprofessional. Avoid!

review by sebvgjak

1.00 /5

Ellis & Co Finchley office is an absolute nightmare to work with. They lack basic problem solving skills, usually unavailable & lack integrity which is the most important aspect of the sector. Contrary to their google reviews, their reviews on Trustpilot are deservedly low - which is clearly a proof that they collect as many top reviews as they can from their own circle of friends. This is typical practice by estate agents, especially the much less-reputable ones like Ellis & Co.

review by Enes T

1.00 /5

review by Melisa Rasoolzadeh

1.00 /5

The worst and least professional letting agent ever. WOW!!! Such a weird claim!! You had NO direct communication with me??!!! Do you wanna me take screenshots of some of the emails I sent you to just remind you how unprofessional you were? I can even upload the emails you sent me asking to remove my review!! After 1 year I am still angry with you. We rented a property with the help of one of your competitors in Finchley and we can easily see the difference. Sorry, but you are not doing a good job!!NegativeResponsiveness, Professionalism

review by Negar Shahreza

Reply from agent

We are very disappointed to have received your review and would like the opportunity to understand the reason for your feedback and resolve any issue you may have as we have not had any direct communication with you. Please contact us on 02083493131 and speak to Belinda.

1.00 /5

The worst and least professional letting agent ever. WOW!!! Such a weird claim!! You had NO direct communication with me??!!! Do you wanna me take screenshots of some of the emails I sent you to just remind you how unprofessional you were? I can even upload the emails you sent me asking to remove my review!! After 1 year I am still angry with you. We rented a property with the help of one of your competitors in Finchley and we can easily see the difference. Sorry, but you are not doing a good job!!

review by Negar Shahreza

Reply from agent

We are very disappointed to have received your review and would like the opportunity to understand the reason for your feedback and resolve any issue you may have as we have not had any direct communication with you. Please contact us on 02083493131 and speak to Belinda.

1.00 /5

They are the worst and I don't believe a word they say. Regret ever walking in to their office. I'm pretty sure these reviews are from their friends. Beware!NegativeProfessionalism

review by don johnson

Reply from agent

Dear Don, we are sorry to hear of your dissatisfaction with our service. We have tried to locate you on our database but we do not seem to have dealt with you recently and we have had our doors closed to the public walking in for over a year now. We take customer service very seriously so please do contact us via email finchley@ellisandco.co.uk as we would like to assist in resolving and understanding the reason for your review.

1.00 /5

Rude, patronising, sarcastic and inflexible. Dealing with this agency has been a nightmare from start to finish during our almost 2 year tenancy, and was a reason we decided to move. Our new estate agents have been a dream in comparison and it shows that there can be nice estate agents out there. They made every issue we raised with our old flat seem like it was our fault, even when it was things that were completely out of our control like a collapsed roof. The agent who dealt with our check out process was rude and sarcastic at every opportunity and caused us a lot of stress. We are young professionals who paid our rent early every month and still had to put up with this. In my opinion, I would avoid this estate agent as far as possible as the stress caused was not worth it. I’m sharing my experience to avoid other people going through what we went through.NegativeProfessionalism

review by Kamran Khan

Reply from agent

We are very disappointed to have seen your review and looked into this in detail with the branch and staff involved. From our review of the situation, we have seen correspondence from you during your tenancy which is contrary to your negative feedback which is actually complementary of our offices service. We appreciate when tenants want to break a tenancy agreement earlier without giving the correct notice and the landlord refusing their request this will always cause a negative response but this is not the agents fault. Your definition of a collapsed roof is also unfair. It was a leaking roof during lockdown which you were being called several times by our office late in the evening when you reported it which was temporarily covered the next morning and a full repair shortly after. That said we are always looking to improve our service whenever possible and are open to honest feedback and would like to take the opportunity for you to email finchley@ellisandco.co.uk with a suitable day and time for the Director to contact you.

Ellis & Co Finchley

Ellis & Co Finchley

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