No had enough help and no one get back to me even if they assure me they will.

Recently rented a property through Ellis & Co. Myself and my wife were thoroughly disappointed with the service. I would recommend being especially careful with the information in the inventory report and take proof of pictures on entering the property. Ellis & Co are the only letting agent in 12 years of renting that has taken money out of my deposit. Unfortunately the service between the lettings team (unprofessional and rude) and sales team (professional and polite) is like chalk and cheese.

Recently rented a property through Ellis & Co. Myself and my wife were thoroughly disappointed with the service. I would recommend being especially careful with the information in the inventory report and take proof of pictures on entering the property. Ellis & Co are the only letting agent in 12 years of renting that has taken money out of my deposit. Unfortunately the service between the lettings team (unprofessional and rude) and sales team (professional and polite) is like chalk and cheese.

🚫 AVOID AT ALL COSTS Terrible agency with shockingly poor standards. Especially awful were Belinda and Nicki, whose dismissive attitude and lack of basic professionalism made every interaction a headache. They always side with the landlord, no matter how unreasonable, leaving tenants completely unprotected. They don’t care about tenant well-being — only about keeping the landlord happy (and the money flowing). Their main goal is to milk you to the last drop, with no genuine interest in fair treatment or resolving issues. 🏚 ESPECIALLY AVOID GIARDINO APARTMENTS During my 3 years there, here’s just a small number of issues I had to deal with: Cracked window (toughened glass) — they tried to blame me for it, then stalled the repair for months. Broken front door latch, bins door constantly broken, which tenants (including me) ended up repairing ourselves multiple times. Ant infestation near the front door, completely ignored. Old tree infested with aphids, leaving all the cars drenched in sticky honeydew all summer long. The parking itself is illegal, which somehow doesn’t stop them from shamelessly advertising it as “parking on premises.” And of course — the inevitable fight to claw back our own deposit, despite leaving the flat in excellent condition. 💥 BOTTOM LINE: I wouldn’t come near Ellis & Co with a 10-foot pole. Do yourself a favour and steer clear — your sanity, safety, and wallet will thank you.

Incredibly rude and dismissive conversation with an employee today in the Finchley branch. Definitely won’t be approaching them if that is how they treat prospective buyers!

Incredibly rude and unprofessional. Avoid!

Ellis & Co Finchley office is an absolute nightmare to work with. They lack basic problem solving skills, usually unavailable & lack integrity which is the most important aspect of the sector. Contrary to their google reviews, their reviews on Trustpilot are deservedly low - which is clearly a proof that they collect as many top reviews as they can from their own circle of friends. This is typical practice by estate agents, especially the much less-reputable ones like Ellis & Co.

The worst and least professional letting agent ever. WOW!!! Such a weird claim!! You had NO direct communication with me??!!! Do you wanna me take screenshots of some of the emails I sent you to just remind you how unprofessional you were? I can even upload the emails you sent me asking to remove my review!! After 1 year I am still angry with you. We rented a property with the help of one of your competitors in Finchley and we can easily see the difference. Sorry, but you are not doing a good job!!NegativeResponsiveness, Professionalism

The worst and least professional letting agent ever. WOW!!! Such a weird claim!! You had NO direct communication with me??!!! Do you wanna me take screenshots of some of the emails I sent you to just remind you how unprofessional you were? I can even upload the emails you sent me asking to remove my review!! After 1 year I am still angry with you. We rented a property with the help of one of your competitors in Finchley and we can easily see the difference. Sorry, but you are not doing a good job!!