During lockdown we were without WiFi for nearly a month, got 10 quid compensation for sorting it all ourselves as they couldn't sort it with the utility company. Got charged 100 quid for cleaning I didn't sign off on. However, pretty good at getting the boiler and amenities fixed. Not the worst, not the best tenancy experience. Response: It's not my responsibility to be on the phone to sky for hours to fix a service, of which we paid yourselves to do. We hoovered, mopped, and dusted in every room for literally days to make sure you couldn't penalise, so a breakdown of 'cleaning issues' in your deposit description would have been much obliged. Thank you :)