I have waited over 6 months to write this review so that I didn't just let my feelings take over... I had entrusted my home to Ardens care, and felt totally betrayed by them. I rented my home in Morningside through Arden last year while living in Australia. I had chosen them especially as their salesperson had been so clear about the attention to detail, care and personal nature of their services in looking after my home. My concerns are mostly centred around poor communication and extreme lack of care for my property. During my year away, I had a number of concerns: 1. When my property was broken into (store cupboard in the communal stairway where my entire life possessions were stored) I was only made aware by a charge 2 months later to fix a lock! They had not informed police, or me, and took little care with the quality of repairs to ensure security of my belongings. 2. When the flat itself was broken into, again, the quality of repairs to the main door were poor. 3. Arden "forgot" to pay the first months rent, and only credited my bank account more than 6 months later with no apology. 4. I had asked for their workmen to service my boiler and renew timer clock as part of the GCC on entry, but this was not done, and I was charged later for the same with a new call out fee. 5. Complaints from neighbours about the behaviour of the tenant were not followed up, and not communicated with me. 6. When the flat was returned to me, it was unclean and in poor condition. An Arden representative assured me the flat had been professionally cleaned, but when I asked for them to attend agreed this had been substandard and required 2 return visits to rectify by the cleaners. 7. A meeting with Catriona, the manager to discuss these concerns was entirely unproductive. She agreed that many things should not have happened, but made no attempt to reassure me that they would not happen again, stating that their management systems were "perfect" and could not be improved. 8. I am still waiting to hear back from them re: payments for damage done to the flat after > 6months.