My experience with this agency was very disappointing. There was a lack of professionalism, poor communication, and little engagement. I do not recommend.

I went for a viewing last week, got there and the flat was a completely different flat, on a different floor, different size and layout, unfurnished while the booking I have is for a furnished flat. Once I asked the agent about all that she said that the other flat got leased and this is similar. I told her how this is totally different one and with no furniture. She said maybe it’s for a lower price. I asked how much they are asking for rent and she had no idea. She said she will check all the details regarding the rent and furnishing and get back to me by the end of the day and I haven’t heard back from her.

I have rented from RKLucas for 4.5 years. Initially, they were great. However, in recent years there have been many changes in staff and there has been a massive decline. I have been awaiting repairs to my house since Nov 2023 and have 2 rent increases while waiting. Works that were completed were done to a poor standard (shower needed replacing, builder cut the whole in the wrong place in the panel and glued a glass star mirror with a boarder which is falling apart due to the water and I have loose glass hanging in my shower which again has been reported numerous times and still hasn’t been documented on my property file). Most recently my key snapped in the door while the lock was out so the mechanism had to be removed to push the door closed making the door unable to close or lock. Imagine having to pay good money to have to use your chair to hold your door closed. I have now been unable to secure my property or even close my door properly for a month and can’t get a reply from anyone regarding any of the works. I have even emailed the 3 directors with no acknowledgement. Happy to take my money but not happy to give any help in resolving. When I do call I get spoken to like a naughty child as though I’m an inconvenience to them despite me being a good tenant paying my rent and looking after my property. Shambolic. Absolutely avoid.

I had a very disappointing experience with this letting agency. Despite always paying rent on time, they unfairly deducted £250 from my deposit for two light bulbs and refused to consider any reasonable resolution. Communication was poor and stressful, with inconsistent and unjustified claims. I reported issues with the boiler and extremely high utility bills, but they dismissed my concerns after a very basic inspection. Unfortunately, the agency offers little support to tenants and shows no openness to feedback. I do not recommend renting through them.

I had a very disappointing experience with this agency. They confirmed my property viewing, and I even took a day off to attend. However, when I arrived at the location, I was informed by L.Bailey that the viewing had been canceled—without …

stop cold calling me

Interacted with Benjamin Stevens while they were managing a building where I was a leaseholder, and the experience was deeply disappointing. They blindly followed illegal instructions from the building's freeholder, issuing bills and demands in clear violation of the Building Safety Act (and other acts). Their actions were dishonest, and they acted like the right hand of the freeholder, carrying out unlawful directives. Their accounting was absolutely shoddy, creating a chaotic financial situation. Things were so bad that even a housing association had to take the freeholder to a Tribunal – and Benjamin Stevens was part and parcel of this mess. This company is deeply embedded in an industry rife with dishonesty, and they seem to practice that dishonesty with expertise. I would not recommend them to anyone.

One of my worst experiences with Benjamin Stevens. Highly unprofessional. I signed a tenancy contract with them 2 months ago. I did it and paid early since I was going on a vacation and my previous tenancy was ending so when I would have come back I wanted a house where I could move in. For this reason I paid 10 days extra as well because they would not start on my agreed date but understandable since it was mutually agreed. My contract started on 15aug and my move in date was 26aug the day i was landing and moving. I paid all my dues by 1 aug. 26 days before moving. The agent Laquan asked me to remind him a day or two before when i am coming to arrange the keys. I did so and to my surprise a day earlier they changed my contract without asking me. They called me and said the contract is now changed since the rent amount is more than what we paid for couples. I have the agreement but they deleted it from the website so according to them the contract I have is null and void. I said we can come and talk about the rent once i am back in the country since right now i am midway travel and have nowhere to go since i am really sick. They said they will not hand over the keys untill i sign the new contract. Mind you i also paid 6 months upfront previously for the previous agreed amount. My fault. They were adamant on not giving the keys till i sign the contract. In the end i had to because i have already paid the deposit and rent in advance and i would’ve lost the money. They said you dont have to pay for the current month just the 5 months remaining and now to my surprise they have added the remaining extra amount in 5 months rent too. Please make sure you do not waste your hard earned money with them. The agents were extremely rude. I felt blackmailed since i couldn’t do much as i was not in the country and i have already paid the money. How can you change the contract 2 months after the finalized contract just because you wanted to increase the money since you made an error in the contract? I still have the ad that stated the previous agreement monthly rent. I am stuck for the next 6 months. But please i want to aware whoever is reading, have double checks with your solicitors before signing the contract with them.

I began the process in May 2023 by viewing a flat in London listed by 'Benjamin Stevens Estate Agents.' Although the flat wasn't in the best condition, I saw its potential and unfortunately made an offer that was accepted. However, the conveyancing process unnecessarily prolonged for months, largely due to the seller's solicitor. They were slow in obtaining the Management Pack and responding to inquiries. Despite my repeated requests for confirmation regarding the tenants vacating the flat on time, my requests were ignored for months. It later became clear that the tenants were council tenants with no intention of moving out. After enduring months of waiting, a court eviction letter finally arrived six months into the process, revealing that the tenants wouldn't vacate until mid-January 2024, if at all. Concurrently selling a flat myself, I opted to withdraw my application to avoid losing my buyers. Consequently, I made an offer for a different flat. Regrettably, I suffered substantial financial losses amounting to several thousand pounds. Had I known beforehand about the flat being occupied by council tenants, I wouldn't have made an offer. Following my formal withdrawal, I noticed that the flat's advertisement was re-published without updates, despite a £1,000 increase in the annual service charge since its initial publication in early 2023, an error not corrected in the advertisement. Considering the real estate agent's poor communication and transparency issues from the start and throughout the process regarding the tenant situation, I cannot envision utilising their services again.