I began the process in May 2023 by viewing a flat in London listed by 'Benjamin Stevens Estate Agents.' Although the flat wasn't in the best condition, I saw its potential and unfortunately made an offer that was accepted. However, the conveyancing process unnecessarily prolonged for months, largely due to the seller's solicitor. They were slow in obtaining the Management Pack and responding to inquiries. Despite my repeated requests for confirmation regarding the tenants vacating the flat on time, my requests were ignored for months. It later became clear that the tenants were council tenants with no intention of moving out. After enduring months of waiting, a court eviction letter finally arrived six months into the process, revealing that the tenants wouldn't vacate until mid-January 2024, if at all. Concurrently selling a flat myself, I opted to withdraw my application to avoid losing my buyers. Consequently, I made an offer for a different flat. Regrettably, I suffered substantial financial losses amounting to several thousand pounds. Had I known beforehand about the flat being occupied by council tenants, I wouldn't have made an offer. Following my formal withdrawal, I noticed that the flat's advertisement was re-published without updates, despite a £1,000 increase in the annual service charge since its initial publication in early 2023, an error not corrected in the advertisement. Considering the real estate agent's poor communication and transparency issues from the start and throughout the process regarding the tenant situation, I cannot envision utilising their services again.

Awful experience. We had a viewing for a property to buy at 3pm . The agent was not there . My Husband and I left our job 2 hours earlier to get in time to the place and see the property in day light. I called the agent at 3:09 why nobody is here and he said sorry we call you earlier because many people do not show up for viewing , I would like to think they call me earlier for any reason to confirm or reschedule the appointment but I couldn’t answer, but My question was why you didn’t left a Voicemail or text message or an email??? And he said well he can not do anything now and any way they have 5 offer right now . I called back to office the other colleague answer the phone and Accuse me that I am lying. And I was late . I was not late at at all even I was 10min early , and waiting for my husband.otherwise I could not see your agent with black Mercedes left early !!!! So unprofessional and irresponsible.

Wouldn't use this Estate Agent again. Once we got the house keys, the alarm kept going off, called the Agent Michael few times no response or call back, once they get their commission they won't respond back to you!

More interested in getting details on their system than selling houses for the best price.

In Response to the company’s comments. What part of ‘I have not personally used these so called estate agents’ is hard to understand. Regarding the owner. It’s not hard to see who Steven Wayne is to the company there’s enough material online to suggest this. You are correct I won’t be calling. Why would I wish to interact with such people. I just wish for people to know my humble opinion and findings. Good luck in your future endeavours. Regarding DISHONEST , RUDE … borderline evil what they have done to the elderly of the area I have not personally used these so called local honest estate agents due to not having properties. I am a person of the community who supports elderly people and addresses any issues they may be having. Due to the nature of my work I have been forced to write this review on behalf of the people who have been mistreated by this company. These people cannot comprehend writing a Google review. It’s come to the point where time and time again I have heard bad things about this agency regarding dishonesty and having an agenda which does not consider the clients best interest at all. I have seen the owner on social media portraying himself as a good local business man. And also pretends to be a part of MY community. The amount of innocent people who are elderly who have been mistreated and made fun off when they try to visit the office is ridiculous. I have heard this from within my community and many other cultures. There seems to be a trend of individuals who belong too ethnic minority groups. If a company can take advantage of an elderly person it says a lot about the services they will provide as a whole.

Clueless, lack professionalism

Poor communication - do not return calls for days and days on end. When you do finally get to speak to the 'right' person, the attitude is so poor and unprofessional! If I were the Vendor selling the house I was after viewing, I would be extremely disappointed with the 'service' this agent is offering.