renters beware - property descriptions online didn't match the actual property, inaccurate property descriptions in my experience , was absolutely waste of time

"I am writing to warn others about this agency's shocking conduct. Not only did they behave in an intimidating and unacceptable manner, but they also changed my deposit protection scheme without my knowledge or consent.so they can win it …

Genuinely the worst lettings agency I’ve ever had the experience of going through. No/poor communication and you have to continually chase making me feel as though I had to do their job for them. This also seems to be a systemic issue spanning years, no matter the staff, so think hard before engaging with them. A lot of them are seriously incompetent. Please as a tenant and a landlord, do not even bother with this cuttings agent. Tenants specifically, I would advise that you use ANY other agency within Nottingham or go to the landlord direct if possible. Check out other low star reviews here as they've had a similar experience, and on Tristrams Student Lettings, which has an even lower average. As soon as I gave this review they reached out to others to give positive reviews in order to bury this one but all I have written here is the truth. The company ask for reviews before you even apply and they put you in very awkward position not to leave a review. UPDATE: continually reaching out to others to provide good reviews for a service that they themselves know is extremely poor. Engage at your own peril.

My experience with this agency was very disappointing. There was a lack of professionalism, poor communication, and little engagement. I do not recommend.

I went for a viewing last week, got there and the flat was a completely different flat, on a different floor, different size and layout, unfurnished while the booking I have is for a furnished flat. Once I asked the agent about all that she said that the other flat got leased and this is similar. I told her how this is totally different one and with no furniture. She said maybe it’s for a lower price. I asked how much they are asking for rent and she had no idea. She said she will check all the details regarding the rent and furnishing and get back to me by the end of the day and I haven’t heard back from her.

I had a very disappointing experience with this letting agency. Despite always paying rent on time, they unfairly deducted £250 from my deposit for two light bulbs and refused to consider any reasonable resolution. Communication was poor …

stop cold calling me

I had a very disappointing experience with this agency. They confirmed my property viewing, and I even took a day off to attend. However, when I arrived at the location, I was informed by L.Bailey that the viewing had been canceled—without any prior notice. It was highly unprofessional and a complete waste of my time. A simple notification would have been appreciated. I would not recommend dealing with such unreliable service.

Interacted with Benjamin Stevens while they were managing a building where I was a leaseholder, and the experience was deeply disappointing. They blindly followed illegal instructions from the building's freeholder, issuing bills and demands in clear violation of the Building Safety Act (and other acts). Their actions were dishonest, and they acted like the right hand of the freeholder, carrying out unlawful directives. Their accounting was absolutely shoddy, creating a chaotic financial situation. Things were so bad that even a housing association had to take the freeholder to a Tribunal – and Benjamin Stevens was part and parcel of this mess. This company is deeply embedded in an industry rife with dishonesty, and they seem to practice that dishonesty with expertise. I would not recommend them to anyone.

One of my worst experiences with Benjamin Stevens. Highly unprofessional. I signed a tenancy contract with them 2 months ago. I did it and paid early since I was going on a vacation and my previous tenancy was ending so when I would have come back I wanted a house where I could move in. For this reason I paid 10 days extra as well because they would not start on my agreed date but understandable since it was mutually agreed. My contract started on 15aug and my move in date was 26aug the day i was landing and moving. I paid all my dues by 1 aug. 26 days before moving. The agent Laquan asked me to remind him a day or two before when i am coming to arrange the keys. I did so and to my surprise a day earlier they changed my contract without asking me. They called me and said the contract is now changed since the rent amount is more than what we paid for couples. I have the agreement but they deleted it from the website so according to them the contract I have is null and void. I said we can come and talk about the rent once i am back in the country since right now i am midway travel and have nowhere to go since i am really sick. They said they will not hand over the keys untill i sign the new contract. Mind you i also paid 6 months upfront previously for the previous agreed amount. My fault. They were adamant on not giving the keys till i sign the contract. In the end i had to because i have already paid the deposit and rent in advance and i would’ve lost the money. They said you dont have to pay for the current month just the 5 months remaining and now to my surprise they have added the remaining extra amount in 5 months rent too. Please make sure you do not waste your hard earned money with them. The agents were extremely rude. I felt blackmailed since i couldn’t do much as i was not in the country and i have already paid the money. How can you change the contract 2 months after the finalized contract just because you wanted to increase the money since you made an error in the contract? I still have the ad that stated the previous agreement monthly rent. I am stuck for the next 6 months. But please i want to aware whoever is reading, have double checks with your solicitors before signing the contract with them.