Howard Russell, your satisfaction is our top priority.

Pauline Gerrard., we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

Thank you, Samet, for taking the time to share your feedback. We’re sorry to hear that your experience with our agency did not meet your expectations. At Northwood, we aim to provide clear communication and fair procedures, especially concerning end-of-tenancy matters and deposit returns. Please know that we follow all required guidelines and processes to ensure deposit disputes are handled fairly and in line with current regulations. If you wish to discuss this further or have any unresolved concerns, we welcome the opportunity to speak with you directly. You can reach us by calling our office or via email at eastbourne@northwooduk.com. We value your feedback and remain committed to improving our services.

Thank you for taking the time to provide your feedback, and we sincerely apologise for the delay in resolving the issue with your window. As you may be aware from our previous emails, we did engage a contractor, but unfortunately, Prestige Property Maintenance failed to complete the necessary work. This setback required us to bring in a new contractor for reassessment and a fresh quote. We understand how frustrating this has been and deeply regret any inconvenience caused. We're pleased to inform you that a more reputable contractor is now scheduled to complete the work. We value your satisfaction and appreciate your patience during this process. If you wish to discuss matters further, please feel free to contact Paul Ryder, Director, at the Northwood Eastbourne office.

We are sorry to learn you were unhappy with the delay between contacting Northwood Eastbourne and receiving a response. Our offices can often be extremely busy, but we understand your enquiry has now been responded to.

We are sorry to note you have rated our service as 1-star, but not provided a reason why. Should you wish to speak to someone regarding any genuine concerns, please contact our office directly.

Thank you for your review of Northwood, although we are disappointed to note you are unhappy with the service. If this is related to your upcoming eviction perhaps it might be worth discussing this with the office directly.