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Curchods East Horsley

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1.00 /5
08.07.2020

Had an interaction with Scott Carson and Alkesh Majevadia at the Kingston Branch of Curchods and was disgusted that they are using COVID -19 as a basis to obtain confidential information and screen buyers. They insisted that they were acting in the interest of the Vendors and refused to arrange an appointment to view 29 Avenue Road KT 1 unless I provide details of the deposit amount I would be putting down and mortgage provider. When informed that insisting a person provide such Confidential Information to make an appointment was potentially a breach of the GDPR Regulations they went on to try and justify their actions by saying that it was for safety reasons! People have died from this Pandemic and key workers have put their lives at risk daily to save people regardless of their economic status! COVID 19 is not a screening opportunity for estate agents nor is it a money making opportunity! Nobody would put themselves in a position to ask for an appointment to view a property at these trying times if they were not serious buyers. Further if anyone came to view a property they are in just as much risk as the next person and a first viewing does not translate into an immediate offer! So the reasons that you are seeking this information from buyers is potentially unlawful and a breach of their privacy but more importantly is disgusting and self serving, Next time you turn up for an appointment at the doctors perhaps they should request your financial capability/status to pay for medical assistance before treating you - just to keep doctors safe and to make sure you are not wasting their time given the pressures of COVID 19!

Reply from agent

We are in the middle of a public health emergency. We must make sure that we do not present any unnecessary risks to our clients by conducting physical viewings in their homes, who we are not absolutely certain are in a position to go ahead with the pu…See more

Contact details
Sales Phone:

01483 281010

Lettings Phone:

01483 450680

Opening hours

Unknown

Address

12 Bishopsmead Parade, East Horsley, Surrey, KT24 6RT, South East, UK, KT24

Curchods are a multi award winning estate agents, winners of the award for 'Surrey's Best Estate Agent (4+ offices category) for the last 3 years running - as voted for by the public in the Surrey Property Awards. Specialising in Residential Sales, Lettings, Mortgages and Land & New Homes. Our Manager Kate Dancey draws on years of experience working in the local area and is ably assisted by Robert Jenkins who has over 22 years of experience in the property market, Lucy Zohdy and Stephanie Woodford. Lucy and Stephanie are long term East Horsley residents and 'living in the village' are a mine of local information. The team are supported by secretary Claire Seaman. <br><a href="http://curchods.com/estate-agents/east-horsley">East Horsley Estate Agents</a><br> <a href="http://curchods.com/estate-agents/east-horsley/properties">Properties For Sale In East Horsley</a>

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Lettings
Trading Standards
onthemarket
rightmove

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No awards information available

No marketing information available

No awards information available