great support and professional conduct throughout the entire purchase process, i was dealing with Gillian Anderson, who was always very professional, with positive attitude, (and good sense of humour) nothing was too much trouble. she supported and guided me through the process and liaised on some additional questions i had. she made the whole process (which could be quite stressful) - easy, straight forward and - what's most important - efficient. thank you very much! - i am very happy with my new home, but should i ever look to sell/buy again I will be happy to use JW Wood for the process again.PositiveResponsiveness, Quality, Professionalism, Value

Excellent communication from the whole team. This was extremely welcome as we live 140 miles away form where the property was being sold. From valuation to viewings to offers and the eventual sale we were kept informed throughout the whole process. I would definitely use JMW again and would recommend them to anybody buying and/or selling property.

excellent professional service, responsive to emails/phone calls and very friendly and keeping me up to date on sale of house etc. Ann my sales negotiator was very helpful throughout, courteous and kept me upto date throughout the stressful & worrying time of selling my house. Would definitely recommend Woods Estate Agent.PositiveResponsiveness, Quality, Professionalism, Value

Could not have asked for more in this stressful period. After our house sale fell through (under another estate agent) 24h before completion Helen and Ann kept us informed and helped us with the solution that was found. Still not heard back from original estate agent. So if we ever sell/buy in the future we are likely to come back to JW Wood instead.

Very impressed with the service received from JW Wood, Durham. Made the fatal mistake of originally trying to sell our property through an online ‘hybrid’ agent. After 6 months of dreadful communication and poor customer service we took our house off the market and relisted with JW Wood. Great communication throughout from all members of the Durham office, (as well as colleagues in the Chester-le-Street branch). Being able to quickly speak to your estate agent makes a massive difference when you’re selling your home and issues arise, (which they always do). Calls were dealt with professionally or returned quickly. Genuinely think that our sale would not have progressed to completion if we had gone with another local agent. Would definitely recommend JW Wood, Durham.

It was a fantastic experience buying through JW Wood Estate Agent, Durham. Staffs were professional, friendly, and always happy to help. I was kept updated on transaction progress regularly, and gently reminded to act when things got held-up at my end. Ann Stobbart was particularly very helpful when things got slightly difficult. I will gladly use their service in the future if the need arise.PositiveResponsiveness, Quality, Professionalism, Value

Moving house is never easy but from start to finish JW Wood made the process as straight forward as possible. Their valuer was knowledgeable and laid out a clear approach to achieving the best price and ALL staff members were a pleasure to deal with. I will certainly be recommending them to my friends and have no hesitation in using them again.

Responses to our offers to purchase the property on Hillcrest , Durham were promptly handled by Ann Stobart and the follow up checks and sale confirmation was completed the same day .