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JW Wood - Durham (Lettings)

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

What fantastic service from JW Wood. Moving home can be a stressful time so to have someone with a wealth of experience on your side, keeping things moving and keeping you updated is SO important. Ann has been a Godsend. If it wasn't for her regular updates, chasing, advising and general "oiling of the wheels" I'd have pulled out of the house buying process months ago. Always professional and bright on the phone, she has made the whole process much, much more bearable. THANK YOU ANN - you really are a treasure.PositiveResponsiveness, Professionalism

Reply from agent

Hi Sharon, thank you so much for the kind and detailed review. Ann is undoubtedly one of our most experienced sales team and it's reviews like this that makes it all worthwhile.

5.00 /5

JW Wood have been brilliant throughout the house selling and buying process. Jonathan was fantastic putting together the property information and produced some stunning photographs. Then at the other end Gill has been superb guiding me through the after sales aspects, including advising on my onward purchase and the whole process. She was always there and answered every question quickly and with such enthusiasm that it made that side of the process a total pleasure. Thank you!PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thank you for your review. We take pride in our photographs and have invested in training and equipment to improve their quality. We have passed your kind comments on to Jonathan and Gill. Many thanks and stay safe.

5.00 /5

It has been a pleasure to work with JW Wood over the past 4 months in relation to our property sale. From start to finish they have been excellent across the board. Lindsay in valuations, Ann in Sales, and Gill in after sales whom we have primarily worked with are top notch. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Selling a home is certainly not an overnight job and it takes time, effort and teamwork. All of our team are very pleased that you were happy with our service.

5.00 /5

We have been using JW Wood now for a number of years and as a busy investor JW Wood certainly take the stress out of the whole sales process . Jonathan and his staff are very efficient, great communication, reliable and I would highly recommend their services. On this Property Helen was amazing keeping us informed at every stage and sold our house within 2 days of it been listed . Thank you

Reply from agent

Claire thank you for your review. We appreciate your continuing support and Helen and her colleagues will be encouraged by your kind comments. We love it when clients come back to us. Many thanks and stay safe.

5.00 /5

Woods have recently sold my property and handled the purchase of my new one. Really happy with the service from everyone at Woods from start to finish. Always personalised and personable. Gillian, who managed the sale and purchase processes through, was an absolute star. Kept me informed and re-assured every step of the way. Excellent customer service.

Reply from agent

Thank you for your review. Gillian is very committed to providing a quality service and is encouraged when a client takes the trouble to provide a review. Many thanks and stay safe.

5.00 /5

Recently bought a property through JW Woods and from start to finish the process was handled professionally and I was extremely pleased with the service received. Our estate agent Ann Stobbart in particular was great, she was very friendly and constantly updated us throughout the process and kept in contact. Couldn’t be more thankful and would most definitely recommend to anyone looking to buy in the near future.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Hi John, thank you for your review. We are very proud of our team in Durham with their vast knowledge and experience, with Ann being our most experienced negotiator committed to providing a quality service to our clients. It is amazingly encouraging to Ann and her colleagues when a client takes the trouble to write a review and we are very grateful. Once again many thanks and stay safe .

5.00 /5

Right from the beginning Lindsay was really positive about selling our home quickly and the house was marketed without delay. The whole team worked hard keeping up with the demand to view the property. We were completely overwhelmed with the response. The communication was first class. Our property sold within a week. Can't ask for better than that. Thanks for all your hard work girls. Much appreciated. I would definitely recommend this agent to market your property if you are looking for professionalism.PositiveResponsiveness

Reply from agent

Christine, many thanks for your 5* review, our team in Durham will be greatly encouraged. Please stay safe.

5.00 /5

JW Wood we’re extremely helpful and responsive in helping us with finding our first home. We dealt a lot with Ashley Barnes who was always really friendly, professional and made us feel instantly at ease when progressing with our house purchase. Definitely would recommend to anyone looking to buy or sell, particularly if you are a first time buyer.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Dear Tom – buying your first home is an exciting if not daunting time. It’s great to see you have received excellent service from Ashley. The sale is now in the hands of our after sales team who will equally look after you. Take care.

5.00 /5

We sold out house through JW Wood having been on the market with another agent with no success. Once the house with with JW Wood the difference was night and day, regular updates, honest communication, massive increase in the number of people through the door. Once the sale was agreed their continued help and guidance through the sale process was great and really made things smooth. We would like to thank the whole team for their help throughout the whole process, from Geoff who did the valuation, Anne, Elaine and Helen who worked tirelessly to get people to view the house and secure the offer and Gillian who worked on the after sales and helped get it over the line. Thank you again.PositiveResponsiveness, Quality, Professionalism

Reply from agent

What a fabulous review thank you! We are delighted that our whole Durham team were able to contribute and get you the right result.

5.00 /5

I have recently sold my late mothers property through JW Wood in Durham and really cannot recommend them highly enough. From the very beginning Geoff Graham (probably the best estate agent in the world ever!!) was professional, friendly, helpful and sensitive at what was a difficult time for me. Throughout the sales process JW Wood looked after the unoccupied house for us. Geoff Graham and Jonathan Wheeler could not have been more helpful with this and responded in super fast time when any little problems occurred taking huge weight from my shoulders. In addition the Durham office staff were always very pleasant and responsive. During the after sales process I was supported every step of the way by Gill Anderson who was absolutely fantastic. We hit a few bumps along the road in the process as is often the case in house sales, and Gill was always responsive, helpful and reassuring. She kept in touch regularly throughout the process and is an absolute credit to the JW Wood business. If you are selling a house in Durham JW Wood should be your first port of call.

Reply from agent

Many thanks for your review. Geoff joined JWW 48 years ago as a young trainee and has progressed to being one of the most respected agents in the country. He is supported by a great team and they all appreciate your kind comments. Once again thank you and stay safe.

Contact details
Lettings Phone:

0191 3830184

Lettings Email:

lettings@jww.co.uk

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:30
Address

7 Old Elvet, Durham, DH1 3HL, UK, DH1

About

Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Royal Institution of Chartered Surveyors
Ombudsman Services
Tenancy Deposit Scheme
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Manage / Negotiate
Windows Display

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Manage / Negotiate
Windows Display

No awards information available