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JW Wood - Durham (Lettings)

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

The initial response from J W Wood was very swift and professional, and they marketed our property really well - achieving a sale in under a fortnight. Helen and the selling team then handed our transaction over to Gill Anderson, who supported us through the whole after-sales process through to completion. Issues due to the unprecedented demand and workloads in the national property market, registry, legal, and everything else, were frequently overcome for us thanks to Gill's deep knowledge and terrific account management. She helped move things forward whenever we needed it, and provided a really outstanding level of care and advice. We would strongly recommend J W Wood - they absolutely delivered for us, and really know what they're doing.

Reply from agent

Thank you for such a wonderful review and we are very pleased that you were impressed with both our responsiveness and service. Keep safe.

5.00 /5

Thanks to all at J W Woods Durham for an excellent service in helping us to sell our house and my father's flat. All the staff in sales and after sales have been excellent throughout the whole process, from first enquiry right through to completion on both properties. They have been professional, helpful, understanding and efficient at all stages of the process and I would definitely recommend them.

Reply from agent

Dear Julie – it’s great to hear you have received excellent service in the sale of the two properties. We hope both you and your father will be happy in your new homes

5.00 /5

We have had an excellent experience with JW Wood, with members of the team taking time to talk through what our hopes were with regard to the sale of our family home and to come to a consensus about a valuation. We have been kept informed by emails, texts and phone calls of the many viewings and offers, and have received solid advice on our best response to those offers. Our opinions have been sort as to our preferred buyer, as they are aware of our long and emotional attachment to the property. The house has been sold, STC, within 10 days of it going on the market which speaks for itself really. We are very happy with all aspects of our experience so far with all of the team we have been in contact with, especially Ann and Jonathon, and would definitely recommend JW Woods Durham.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Dear SW – wow what a fantastic review. Many thanks for taking the time to write such amazing comments

5.00 /5

We have just placed an offer to purchase a property through JW Wood estate agents in Durham City. The team in JW Wood office are a great help in the process with documentation,advice and assistance. Ann Stobbart in particular provided guidance on conveyancing and property survey information. Ann is very experienced and efficient in helping us. We were also impressed with Liam, who arranged a viewing at short notice on a Saturday lunch time. We would recommend JW Wood Durham and their staff as Estate Agents who give excellent service, are very knowledgeable and have good customer care.

Reply from agent

Dear John- many thanks for providing a very comprehensive review. We do pride ourselves in delivering high level of service so I'm delighted to see we have delivered this for you. The transaction will now be handled by our after sales department through to completion

5.00 /5

We are currently buying a property advertised through JW Wood in Durham. Ann has been responsible for a great experience so far with a friendly and professional manner alongside an obvious commitment to ensure that we have the best experience of purchasing. Like others I have spoken to this week in the conveyencing centre and at the solicitor identified by Woods, Ann and her team have made the initial set up of the process smooth and understandable for us as buyers.

Reply from agent

Dear Jon - I am extremely grateful for providing such a comprehensive review. Ann is a senior member of our Durham team and takes great pride in what she does. The transaction will now be handled by our after sales team through to completion

5.00 /5

Brilliant service from JW Wood and I could not fault them. Amanda Killops dealt with me from start to finish and she was always very pleasant and approachable. I have never sold a property before and she was always there to answer any questions I had and nothing was a bother to her. She rang me every week to keep me informed as to what was going on with the sale process and she was always a pleasure to speak to. I would not hesitate to use JW Wood again and would highly recommend them to others.

Reply from agent

Dear Carol – many thanks for taking the time to provide a 5* review. Aftersales is an important part of our business and Amanda plays a key role in that department. She will be most encouraged by your kind words

5.00 /5

I have just accepted an offer for my retirement flat through J W Wood and have found their service excellent throughout. Jonathan first came to visit the flat and I found him to be professional, approachable and efficient. Since then , J W Wood have conducted viewings on my behalf and given helpful guidance on pricing, and first Helen and then Elaine have kept me and my daughter fully informed throughout. I have felt very comfortable that they have always acted in my best interests and would not hesitate to recommend them.

Reply from agent

Dear Roy – many thanks for your excellent 5* review, your kind comments are most welcome. I am of course delighted that you have received such professional service. The transaction will now be handled by our after sales team through to a satisfactory completion

5.00 /5
Reply from agent

Many thanks from everyone at our Durham office.

5.00 /5
Reply from agent

Thank you Andrew for awarding us a 5 start review. We are very pleased that you were happy with the service you received from our Durham team.

5.00 /5
Reply from agent

Thank you very much for the 5 star review.

Contact details
Lettings Phone:

0191 3830184

Lettings Email:

lettings@jww.co.uk

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:30
Address

7 Old Elvet, Durham, DH1 3HL, UK, DH1

About

Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Royal Institution of Chartered Surveyors
Ombudsman Services
Tenancy Deposit Scheme
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Manage / Negotiate
Windows Display

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Manage / Negotiate
Windows Display

No awards information available